Job Description: Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Work From Home - must live in the San Marcos, CA area
Are you ready to grow your dream career while making others' vacation dreams come true? MVW is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Call Center Vacation Consultant (Sales & Activations)
Communicate with potential owners via telephone to sell and/or schedule preview package reservations.
Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
Leverage guest loyalty to the MVW brands to persuade callers to purchase and/or reserve dates for the vacation ownership preview package.
Confidently ask the potential owner to purchase and/or reserve dates for the package.
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.
Answer questions about vacation destinations and MVW resort facilities and services.
Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.
Promote accommodation upgrades and extra nights to drive additional revenue when available.
Clearly explain the requirements for purchasing and/or reserving dates for a preview package and attending a vacation ownership sales presentation.
Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
MVW is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Marriott Vacations Worldwide