Full-time and Part-time (minimum 30 hours preferred)
This exciting work-from-home job is a direct-hire opportunity with OptimumCX LLC that includes paid, virtual training. Ideal candidates will demonstrate proficient knowledge in delivering professional customer service and have excellent bilingual written and verbal communication skills. Additionally, customer service specialists must be disciplined and self-motivated to work efficiently and effectively in an at-home environment.
The primary role of the Bilingual Customer Service Specialist is to support client accounts by taking customer calls and assisting with issues in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States.
Primary responsibilities include:
Top Performing Customer Specialists will demonstrate:
Windows 10 Pro Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor 8 GB RAM or better Two or more monitors Ergonomic keyboard and mouse Webcam Headset- Must have noise cancelation and a mute button. Direct Ethernet connection Consistent 50/10 Mbps Internet connection
Full and Part time work hours (min 30 hours)
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions.
Benefits offered first of the month after completion of 60 consecutive workdays.
PTO Accruals after required waiting period