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Work And Family Life Supervisor

Expired Job

Commander, Navy Installations Corpus Christi , TX 78401

Posted 2 months ago



Work and Family Life direct services fall under Core Family Readiness Programs to include but not limited to: Deployment and Mobilization Support, Ombudsman Training Support, Relocation Assistance and Support, Life Skills Education, Transition Assistance, Family Employment Readiness, Personal Financial Management and Emergency Preparedness and Response.

Supervisory duties comprise 40% of incumbents time and include but are not limited to:
Directs work to be accomplished by staff.
Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
Conducts annual performance reviews of staff.
Participates in staffing decisions.
Ensures staff receives proper training to fulfill requirements of their positions.
Addresses potential disciplinary and/or performance issues timely and takes appropriate corrective action(s) as necessary.
Supports CNICs EEO policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
Directly supervises and leads staff assigned to WFL program positions to include WFL non-clinical case managers, WFL Consultants, and Education Services Facilitators.
Program Duties comprise 60% of incumbents time and include but are not limited to:
Applies concepts, principles, and theories relating to WFL services delivery systems to analyze and interpret complete social and behavioral data concerning clients; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
Represents the Center at professional conferences and committee meetings in and outside of the region.Supports Emergency Family Assistance (EFA) exercises and real life operations.
Networks and coordinates with Navy and civilian human service agencies to stay aware of available services, ensures required services are provided when referrals are made, and provides information and assistance to such agencies when requested.
Assesses needs and provides WFL and education services to leadership, organizations, and populations serviced by the FFSC.
Develops and uses self-assessment, community-assessment, and various measurement tools to identify trends, organizational needs, and Navy demographics profiles relevant to WFL educational services.
Evaluates and interprets data to identify and clarify issues and concerns; recommends appropriate course of action to positively affect Navy family WFL relationships, mission readiness, recruitment and retention.
Develops and implements procedures to monitor, analyze and document service effectiveness.
Serves as primary train-the-trainer, ensuring all staff maintains high program presentation skill levels, by monitoring program delivery and creating skill-building programs.
Develops, manages, continuously monitors, and updates standardized local Educational Services (ES) curriculums.
Serves as a Technical Assistant (TA) for all Contractor WFL services.Completes all required TA training.Reviews/signs Contractor work schedules, leave, travel, and training requests as delegated by supervisor.
Serves as a Trusted Agent for the Contract systems.Monitors Contractor performance requirements; informs supervisor of contractor performance issues.
Reviews WFL group programs and services to ensure completion IAW Performance Work Statement and shows an accurate accounting for services in the automated system in use by the FFSP.
Institutes organizational procedures that promote communication and harmonious working relationships among the team to develop individual strengths and provide for effective accomplishment of Centers mission.
Represents the team to provide FFSC Leadership policy interpretation and implementation for all education services, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws.
Maintains necessary program and administrative materials and files; makes available Family Readiness policies, procedures, directives, and instructions to the team.
Identifies and advocates for resources as well as for information and decisions on major work issues.

Travel Required

Occasional travel - To Support Mission

Supervisory status


Promotion Potential


Job family (Series)


Conditions of Employment

Must have or be able to obtain and maintain a Secret Security Clearance.
Must have or be able to obtain and maintain Contracting Officers Representative certification.
Must have or be able to obtain and maintain a valid state drivers license.


In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.
One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.
Specialized experience must demonstrate the following:
Knowledge of the organizations strategic plan, mission, vision, functions, policies, procedures, values, and goals.
Knowledge of and skill in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral fields and of social services delivery systems to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
Knowledge of a wide range of Federal and Navy policies, regulations, and principles pertaining to the provision of education services for military community support programs, their mission and objectives.
Knowledge of the military lifestyle and military community support programs.
Knowledge of Navy Contracting policies and procedures.
Knowledge of CNICs EEO policy and procedures.
Skill in interviewing and counseling to enable clients with a wide variety of vocational, educational, and disability problems to receive, assimilate and make realistic career, transition, relocation, and other life and work choices; establish the nature and extent of concerns/issues; provide assistance in developing goals and plans; and determine appropriate referral services/options.
Skill in using various computer software databases, spreadsheets, word processing, and network programs (e.g., Internet, Outlook, Fleet and Family Support Management Information System (FFSMIS), Word, Excel, and PowerPoint).
Ability and knowledge to supervise a diverse workforce of government and contracted employees to accomplish the FFSCs mission of providing support to service members and their families.
Ability to communicate the integrated teams strategies, goals, objectives, work plans, work products and services.
Ability to represent the team in dealings with the FFSC Director for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise.
Ability to resolve simple, informal complaints of employees and refer others, such as formal grievances and appeals, to the supervisor or an appropriate management official.
Ability to work with social service delivery systems in the local community to include establishing agreements with individual agencies.
Ability to collect, evaluate, and disseminate information; assess and measure organizations and other serviced populations trends, concerns, and needs; assist in identifying and prioritizing goals; provide guidance/direction for the development and implementation of effective plans, procedures, and tools.
Ability to develop and effectively deliver presentations and/or training.
Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.
Ability to perform the full-range of supervisory duties.
Ability to communicate effectively both orally and in writing.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.


Additional information

Some positions have special requirements

Position is a non-critical, sensitive, supervisory position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.

Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.

Salary is dependent on experience and/or education.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing date.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: .

Background checks and security clearance

Security clearance

Drug test required


Required Documents

Include name and contact information for at least three (3) professional references in your resume
Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
If claiming Veterans Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, official statements, proof of service, etc). is required.
If claiming Gold Star Veteran's Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree,, etc). is required.
If claiming Military Spouse Preference, a copy of sponsor's orders (applicable for NF-03 and below or equivalent).
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
If you are a current federal employee, submit your last three evaluations.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.

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Work And Family Life Supervisor

Expired Job

Commander, Navy Installations