MEDNAX has grown from a single medical practice to a trusted health solutions partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide:
Physician services spanning the continuum of patient care
Revenue cycle management solutions
Performance improvement consulting
We invite you to grow with us and help shape the future of health care.
The Operations team at MEDNAX is responsible for the oversight of medical group practices and successful market growth and development in a designated region. Practices include Anesthesiology, Adult Critical Care and Women's and Children's Services. Practice and market oversite includes strategic evaluation of the business, practice operations, leading the team and team member development, risk management, managing growth of the market/region, and negotiating and influencing collaborative outcomes with all constituencies. Successful results are dependent on all Operations team members participating in these activities and working together towards Organizational goals. The operations team spans a spectrum of leadership that includes Operations Specialist, Operations Manager, Service Area Manager, Director of Operations, Regional Vice President and Regional President, with each role having an important and valuable part to play in the success of the team and region.
ESSENTIAL DUTIES & RESPONSIBILITIESThe Regional Operations Manager works closely with regional and practice leadership to drive optimum Practice Life Cycle Management including organizational dynamics, financial performance and same store growth, operational efficiency, safety advocacy and oversight in the assigned territory. Primary responsibilities and time typically involved in each responsibility is below:
Daily Operational Tasks
Practice Life Cycle responsibility
Out of the Box
Ensures Optimum Practice Lifecycle Management and manages practice operations tasks such as:
Assist the DO and practice in managing the practice staffing model, both clinical and non-clinical, to ensure that our practices are appropriately staffed.
Assist DO in managing all contracting projects, existing and negotiations with Legal.
Hospital contract tracking
Employment contract tracking and monitoring for changes/renewals/increases
Manage the process of bringing new physician or key staff into the practice
Serve as point person for the shared services division during the on-boarding process, ensuring a seamless on-boarding experience.
Assist HR and DO in the recruitment process as needed; by screening candidates, managing requisitions and conducting interviews.
Corporate, Division or Regional information requests
Attend meetings and participate with physicians, practices and hospital administrators as requested.
Work with the Marketing department to develop and produce market intel for use for operational improvements, growth and business development.
Work to conduct and manage practice assessments, with the goal of ensuring that our practices are operating in the most optimal fashion.
Acts as liaison with Clinical Services and advocate for Safety and Quality initiatives.
Assist in completion of annual Hospital Administrator Reports.
Analyze referring physician report and assist in development of action plans to strengthen relationships with referring physicians.
Utilize Press Ganey results to monitor patient satisfaction and identify opportunities for improvement.
Monitor clinical and nonclinical staffing levels to ensure practices are appropriately staffed.
Attend calls to discuss any office build outs, moves, property repairs and/or furniture orders.
May be responsible for own small book of business with DO oversight.
Assures and fosters One Mednax culture
Operational Summary Management: assist in monthly financial reviews, ensure that practices are achieving profitability metrics, and working closely with Practice Management and Medical Directors on problem areas with a focus on problem resolution.
Pro forma Development: Manage the pro forma process by providing finance the overview of the business and specific financial data necessary to complete the pro forma. Should be able to complete basic pro formas when needed by finance department.
Budget: Work with the DO's to develop plan for the budget and assist the finance department in obtaining necessary data to complete the budget. Review and analyze monthly financial statements and dashboard reports for multiple practices.
Participate in managed care initiatives and negotiations
Work with Patient Accounts team to review practice operations:
Review practice billing and collections and provide root cause analysis.
Attend monthly conference calls with Patient Accounts.
Business and Growth Strategy
Work with integration team to ensure all departments have been notified of any new pro formas.
Attend all conference calls to monitor the progress of the integration.
Management and Leadership
Assists operations team in managing practice manager and physician relationships
Sets a positive example or the team in terms of professionalism and demonstration of One Mednax core values.
KNOWLEDGE & SKILLS REQUIRED
Skill in exercising a high degree of judgment, discretion and decision making necessary to achieve organizational objectives.
Knowledge and experience with financial statement review and analysis.
Must possess analytical skill sufficient to organize and prepare comprehensive reports.
Must effectively be able to independently prioritize work to manage multiple tasks and meet deadlines.
Demonstrated ability to effectively communicate in verbal and written forms with multiple levels of Regional and Corporate personnel, practice medical directors and staff, as well as hospital partners.
Must possess excellent analytical, problem-solving, communication, and interpersonal skills.
Strong project management and organizational skills with ability to lead small or medium size projects.
Must foster a positive and professional business relationship with internal and external customers.
Must work well in a fast paced team environment.
EDUCATION & EXPERIENCE
Bachelor's degree required
2 3 years relevant professional experience required, and at least 1 year healthcare operations experience required.
Process Improvement, Supply Chain or vendor management experience or LEAN certification preferred
Experience in managing people required.
Relationship management experience required.
Ability or potential to manage own small book of business, with DO oversight preferred.
Someone that would potentially grow into the Director of Operations role within 1-2 years needed.
Equivalent combination of relevant education and experience will be considered.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
MEDNAX IS AN Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status