Wish Experience Architect

Make-A-Wish® Illinois Chicago , IL 60654

Posted 3 months ago

Job Summary:Responsible for the management of wishes from the time the child is qualified for Make-A-Wish until the childs wish is granted. Collaborates with other staff, volunteers, vendors and community supporters to create an overall wish experience through which children and families build resilience and experience healing.



  • Manages a portfolio of wishes and their movement through the wish pipeline
  • Communicates regularly with wish families and volunteers to ensure alignment and satisfaction of expectations
  • Develops and manages budgets, resources, and project plans for each wish
  • Responsible for maintaining and closing out wish files in accordance with local and national policies
  • Carries an emergency cell phone and troubleshoots wish-related emergencies
  • Other duties as assigned by supervisor


Required Skills & Abilities:

  • Excellent project management skills
  • Solid problem solving and decision-making abilities
  • Strong relationship building skills
  • Ability to work effectively as part of a team, especially with volunteers
  • Excellent verbal and written communication skills
  • Proficiency in all components of Microsoft Office Suite
  • Knowledge of Blackbauds Raisers Edge or other CRM software (preferred)

Preferred Education & Experience:

  • 2 4 years related work experience in project management, account management, or case management
  • Bachelors Degree
  • Spanish fluency (strongly preferred)


Make-A-Wish Illinois offers full-time employees comprehensive medical and dental benefits along with excellent paid time off, a 403(b) retirement plan, life and disability insurance, and outstanding professional development opportunities.

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Wish Experience Architect

Make-A-Wish® Illinois