Wireless Solutions Support

Cass Information Systems, Inc Greenville , SC 29617

Posted 2 months ago

The Wireless Solutions Support is responsible for supporting the configuration activities for Cass' managed mobility, telecom expense management, and mobile device management service offerings. The individual in this position supports functions in the areas of vendor reporting, asset management and profile exceptions.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Configuration support for wireless and wired line business.

  • Customer device catalog support role working closely with customer to create catalog specific to policy and requirements.

  • End user/client administration interface support for wireless and wired line services.

  • Submit vendor reporting requests for monthly wireless reporting and for audit and optimization needs.

  • Wireless report manipulation and loading.

  • Support the administration of asset management and client profiles per order activity.

  • Work with Cass systems to support end user profile linking and exceptions.

  • Wireless circuit reporting for disconnected circuits.

  • Provide periodic reporting on order management status and milestones.

  • Profile/asset management exceptions.

  • Wireless savings confirmations for audit and optimization recommendations.

  • Special projects and other duties as assigned.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

  • Strong, well-developed interpersonal skills in order to deliver exceptional customer service and develop a solid working relationship with clients.

  • A strong ability to communicate effectively, both in writing and verbally, at all levels.

  • Comfortable in a fast-paced, challenging environment.

  • Proficient in Microsoft Office suite.

  • High school diploma or equivalent required.

  • 2 years of mobility experience or equivalent knowledge of the mobility standards, practices, and industry preferred.

  • Possess a technical level of processing-related knowledge normally acquired by working in a telecom environment or industry.

APPLICATION PROCESS:

Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.6 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000.

EEO/AA/Minorities/Women/Disabilities/Veterans


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Wireless Sales Expert (Pt) Inside Costco

Wireless Advocates

Posted 1 week ago

VIEW JOBS 5/27/2020 12:00:00 AM 2020-08-25T00:00 Job Locations US-SC-Greenville Mission Headquartered in Seattle, Washington, Wireless Advocates is a leading provider of wireless products and services both online and in over 600 retail locations nationwide. Together with the top wireless carriers (Verizon, T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung, LG, Motorola), our expert team of wireless professionals are here to help people connect. Wireless Advocates operates retail kiosks and online sales activities for our retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX). Wireless Advocates is proud of our relationships with partners in building successful wireless operations within their stores. Our private label sales kiosks integrate effortlessly into retail environments, delivering customers a great experience. Responsibilities Do You Have What It Takes to Succeed? You are the type of sales expert who creates a positive member experience. You strive to meet or exceed all Wireless Sales Expert customer service, quality of sale and performance expectations. You exhibit high levels of professionalism and operational excellence. You take pride in providing exceptional customer service. You maintain effective working relationships with your peers, manager and store personnel. You are able to meet sales expectations with minimal direct supervision. Responsibilities Wireless Sales Experts (WSE) are responsible for creating an excellent member experience by ensuring every interaction is professional and utilizes the GUESTS methodology. The WSE provides expert product and service selection advice so that Costco members and their dependents purchase products that meet their individual needs and wishes. The WSE is responsible for achieving personal sales and service goals and meeting all operational standards and expectations. The WSE must demonstrate the Company Guiding Principles in all interactions with members, employees and store personnel. Since this is a retail position, the WSE should ideally be available for shifts in the evenings and on Friday, Saturday and Sunday. Sales Performance -Consistently meets or exceeds sales and performance expectations-Consistently executes the company's GUESTS sales process Customer Service -Provides superior, professional customer service to all members. Meets or exceeds all quality of sale and customer service standards-Keeps up to date with all communications and relevant information (i.e. promotions, inventory, etc.)-Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed-Builds long-term repeat relationships with customers through personal integrity, sales and product expertise Operational Performance -Consistently meets or exceeds all operational standards including: -Non-Negotiables-Quality of Sale-Adherence to published work schedules, meal breaks and timekeeping-Regular/reliable attendance-Accurate time keeping practices which includes checking daily for missing punches-Accurate cash handling and inventory control-Safety and Training compliance-Completion of paperwork and direct delivery processing Competencies -Customer Focus-Instills Trust Qualifications Requirements -Prior sales and retail experience preferred but not required-Excellent customer service skills that inspire repeat member visits-Strong written and verbal communication skills-Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays-Able to stand for extended periods of time-At least 18 years of age-Legally authorized to work in the U.S. As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check. Wireless Advocates, LLC is an equal employment opportunity employer. To find out more about us, visit our website at: www.wirelessadvocates.com. Wireless Advocates Greenville SC

Wireless Solutions Support

Cass Information Systems, Inc