Headquartered in Seattle, Washington, Wireless Advocates is a leading provider of wireless products and services both online and in over 600 retail locations nationwide. Together with the top wireless carriers (Verizon, T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung, LG, Motorola), our expert team of wireless professionals are here to help people connect.
Wireless Advocates operates retail kiosks and online sales activities for our retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX). Wireless Advocates is proud of our relationships with partners in building successful wireless operations within their stores. Our private label sales kiosks integrate effortlessly into retail environments, delivering customers a great experience.
Do You Have What It Takes to Succeed? You are the type of sales expert who creates a positive member experience.
You strive to meet or exceed all Wireless Sales Expert customer service, quality of sale and performance expectations. You exhibit high levels of professionalism and operational excellence. You take pride in providing exceptional customer service.
You maintain effective working relationships with your peers, manager and store personnel. You are able to meet sales expectations with minimal direct supervision. This is an exciting opportunity in a blue chip retail space that is primed for massive growth with manufacturers rolling out their 5G devices later this year.
We hold a unique advantage in that we're able to offer all of the latest devices and plans from Verizon, AT&T, T-Mobile and Sprint. These roles come with full benefits and excellent pay - with base, bonus and commissions, our Wireless Sales Experts are averaging $17/hr and our top performers are averaging $27/hr and higher. Responsibilities Wireless Sales Experts (WSE) are responsible for creating an excellent member experience by ensuring every interaction is professional and utilizes the GUESTS methodology.
The WSE provides expert product and service selection advice so that Costco members and their dependents purchase products that meet their individual needs and wishes. The WSE is responsible for achieving personal sales and service goals and meeting all operational standards and expectations. The WSE must demonstrate the Company Guiding Principles in all interactions with members, employees and store personnel.
Since this is a retail position, the WSE should ideally be available for shifts in the evenings and on Friday, Saturday and Sunday. Sales Performance
Consistently meets or exceeds sales and performance expectations-Consistently executes the company's GUESTS sales process Customer Service
Provides superior, professional customer service to all members. Meets or exceeds all quality of sale and customer service standards-Keeps up to date with all communications and relevant information (i.e. promotions, inventory, etc.)-Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed-Builds long-term repeat relationships with customers through personal integrity, sales and product expertise Operational Performance
Consistently meets or exceeds all operational standards including: -Non-Negotiables-Quality of Sale-Adherence to published work schedules, meal breaks and timekeeping-Regular/reliable attendance-Accurate time keeping practices which includes checking daily for missing punches-Accurate cash handling and inventory control-Safety and Training compliance-Completion of paperwork and direct delivery processing Competencies
Customer Focus-Instills Trust