ATNi's US Telecom division has a vision of enriching the lives of rural Americans by bringing superior communications services to all. Here, we truly believe that everyone deserves to be connected and we are determined that no person is denied access to modern communications services simply because they live in rural America. Our employees strive, every day, to bring connectivity solutions to areas that others have left behind. In order to do that, we have built an exceptional team of people that are tenacious, creative, customer-focused, proud, and cost conscious could you be the next to join the team and make a major impact on lives across America?
The Wireless Sales Consultant will assist new and existing customers in the selection and purchase of products and services.
Essential Job Duties and Expectations:
Qualify customers and sell products and services in order to achieve attainment of all net sales and revenue goals
Demonstrate and communicate service and device feature functionality, billing procedures and equipment usage to each customer
Perform outbound calls to proactively follow-up with customer after the sale to guarantee product and customer satisfaction
Provide basic troubleshooting and customer service support for questions
Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades
Aptitude to learn communication products and services
Ability to work independently without close supervision
Self-motivation to achieve targets needed to attain monthly goals
Strong communication skills
Ability to provide high levels of customer service and interact positively with customers to offer sales solutions for communication needs
Ability to reconcile/balance cash registers
Good decision-making skills
Flexibility with work hours and willingness to work weekends as required
Continued employment for this position is contingent upon successful completion of the training process.
High school diploma or equivalent. College degree preferred with an emphasis in Sales or Marketing. 6 months 1 year of retail sales, customer service or telecommunications experience.
1+ years of wireless communication experience in sales and customer service desired
Bilingual (Spanish/English) skills a plus
ATNi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.