Wire Transfer Specialist 2

US Bank Gresham , OR 97030

Posted 1 week ago

Responsible for processing wire transfer activity including incoming or outgoing Domestic and International wire transfers. Transcribes customer payment instructions for transactions. Verifies and reviews incoming and/or outgoing wire transfers to ensure the authenticity of customer authorization and/or approvals. Ensures the appropriate customer accounts are debited/credited. Manages the risk of releasing unauthorized transactions by following strict guidelines. Resolves all system generated exceptions. Uses various tools needed for transactional processing inclusive of NSP, SAR, CIS, Lotus Notes, Avaya, Intranet and Internet.

Basic Qualifications

  • High school diploma or equivalent

  • One to two years of clerical and/or wire transfer experience

Preferred Skills/Experience

  • Thorough knowledge of wire transfer and key entry

  • Well-developed clerical and customer service skills

  • Strong telephone and interpersonal skills (Call center experience)

  • Thorough knowledge of banking operations

  • Ability to collect and organize information (comfortable asking questions)

  • Ability to identify and resolve/escalate problems

  • Detailed oriented

  • Ability to work with strict deadlines

  • Be willing to learn multiple functions

  • Ability to move between functions when needed

  • Inquisitive

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