Wire Transfer Specialist 1

Wells Fargo Golden , CO 80403

Posted 4 days ago

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Wells Fargo's Enterprise Wires enables our clients to move funds between financial institutions anywhere in the U.S. and to financial institutions throughout the world. The Wire Transfer Services Customer Support division initiates nearly 5 billion dollars in total payments monthly via our phone channel located across three sites; Charlotte, NC, Golden, CO, and Portland, OR.

The Wire Transfer Specialist 1 is responsible for initiating high risk, high volume, and large dollar (US dollar and foreign currency) international, domestic, tax, etc. wire transfers via phone for consumer, business, wholesale, and Wealth clients, including regulatory Dodd Frank eligible payments. This position works closely with our Foreign Exchange Sales team to assist the client in booking rates/contracts for all Private Bank wires and wires exceeding $100K USD. This position also responds to complex wire inquiries from internal and external customers regarding wire transfer customer agreements, wire investigation cases, incoming wires, wires pending Risk and OFAC review, and wire cancellations. The Wire Transfer Specialist 1 duties include processing/creating routine to complex transactions, resolving complex customer service inquiries in a timely manner, placing calls to customers on incoming wires, and processing return notification emails and calls as needed. The Wire Transfer Specialist 1 is responsible for handling customer issues efficiently, and escalating them to management when necessary. This position participates and supports overall customer service goals and service level agreements, and is required to communicate with other departments or managers to resolve customer issues. Failure to adhere to the regulatory policies/procedures in this role could lead to increased reputational, regulatory, and legal risk, as well as negative customer impact.

Required Qualifications

  • 2+ years of experience in customer service, operations or a combination of both

Desired Qualifications

  • Knowledge and understanding of foreign and domestic wire transfers processing

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

  • Customer service focus with the ability to respond to requests in a timely manner

  • Ability to follow policies, procedures, and regulations

  • Knowledge and understanding of compliance and legal requirements: protecting customers, Anti Money Laundering (AML), and fraud risk

  • Strong organizational, multi-tasking, and prioritizing skills

  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills

  • Excellent verbal, written, and interpersonal communication skills

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

PYMTVIRSOLSINN/PVSI WH0052215 PYMTVIRSOLSINN/PVSI WH


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Wire Transfer Specialist 1

Wells Fargo