Wire Transfer Investigator
The Wire Transfer Investigator is responsible for researching and resolving wires within department established service levels.
1.Responsible for researching and resolving wire investigations for international/domestic wires within department established service levels.
2.Responsible for monitoring, researching and clearing open items on the Frontier system.
3.Maintain job specific service levels.
4.File and maintain all wire transfer documents received and cases created.
5.Handle domestic/international investigation related issues from internal/external customers.
6.Responsible for communicating up or down depending on the situation.
7.Assist production team during peak processing times or contingency modes.
8.Pro-actively resolve sensitive customer issues professionally and proficiently.
9.Builds rapport with staff through open dialogue.
10. Demonstrate efficient time management skills to ensure all projects and production related deadlines are met without compromising accuracy and quality.
Relocation is not available for this position.
Travel is not required of this position.