H-E-B Houston , TX 77020
Posted 2 weeks ago
Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Wine Steward, you'll lead the Store's Wine Department in providing superior customer service and creating the best wine shop in the country by promoting and selling wines through customer education, helping customers appreciate wines, and assisting in making purchasing decisions.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling?PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?We are looking for:- strong interest in / knowledge of wine- leadership experience- drive for financial results
What is the work?Sales:- Provides superior Customer Service by assisting Customers with wine related questions and by building relationships with customers; maintain knowledge of wine preference- Maintains Customer database for follow-ups, special product offerings, educational or informational services- Develops cross merchandising plans / educational programs- Coordinates wine tastings for special wines by variety region, brand, or vintage- Controls / oversees the department's budget
What is your background?
Do you have what it takes to be a fit as an H-E-B Wine Steward?- Knowledge of wines of the world including science and process of winemaking, product rating systems, growing regions, varietals, flavor profiles, food pairings, and proper storage and temperature- Strong customer service skills- Strong merchandising and influencing skills- Strong organization and planning skills- Interpersonal and verbal / written communication skills- Ability to manage multiple priorities and shift focus between tasks
Can you...- Function in a fast-paced, retail environment- Continuously stand, walk, bend, kneel, squat, reach overhead, and side to side throughout shift- Frequently work in cooler environment- Occasionally lift and carry 35 lbs- Safely maneuver around moving mechanical parts- Work extended hours and varying work schedule as dictated by the business06-2018
Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Wine Steward, you'll lead the Store's Wine Department in providing superior customer service and creating the best wine shop in the country by promoting and selling wines through customer education, helping customers appreciate wines, and assisting in making purchasing decisions. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first? HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling? PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks? We are looking for: - strong interest in / knowledge of wine - leadership experience - drive for financial results What is the work? Sales: - Provides superior Customer Service by assisting Customers with wine related questions and by building relationships with customers; maintain knowledge of wine preference
Maintains Customer database for follow-ups, special product offerings, educational or informational services
Develops cross merchandising plans / educational programs
Coordinates wine tastings for special wines by variety region, brand, or vintage
Controls / oversees the department's budget What is your background?
Minimum age 18 (mandatory) - 0+ years of experience
Experience in ordering, inventory management, and shrink control Do you have what it takes to be a fit as an H-E-B Wine Steward? - Knowledge of wines of the world including science and process of winemaking, product rating systems, growing regions, varietals, flavor profiles, food pairings, and proper storage and temperature
Strong customer service skills
Strong merchandising and influencing skills
Strong organization and planning skills
Interpersonal and verbal / written communication skills
Ability to manage multiple priorities and shift focus between tasks Can you...
Function in a fast-paced, retail environment
Continuously stand, walk, bend, kneel, squat, reach overhead, and side to side throughout shift
Frequently work in cooler environment
Occasionally lift and carry 35 lbs
Safely maneuver around moving mechanical parts
Work extended hours and varying work schedule as dictated by the business 06-2018
H-E-B