Wine Manager - Newport News

Total Wine Newport News , VA 23606

Posted 2 weeks ago

12551 Jefferson Avenue, Newport News, VA 23606 USA

Wine Manager


As Wine Manager, you will support the Store Manager in maintaining Total Wine & More's brand by executing all company programs and best practices focusing on exceptional service, selection, and value. This includes developing overall store strategies and tactics to achieve sales, service, and operational performance goals. You will be responsible for the execution of all Wine Operations, promoting Total Wine & More products and services to our customers, and educating the team on the Winery Direct portfolio. You will perform Manager-on-duty functions and may serve in a team member capacity to support the merchandiser/stock associates and cashiers or assist customers on the sales floor as needed.


  • Build and maintain a sales and service culture focused on customer experience, brand awareness, and loyalty

  • Drive retail sales, margin, and Winery Direct metrics

  • Drive marketing efforts within the building and establish relationships throughout the community

  • Deliver Payroll & Controllable expenses on plan

  • Accountable for learning and sharing Total Wine & More's full product portfolio and providing customers with recommendations that connect them to the right product(s)

  • Create and manage a sales-focused environment through the training and development of team members at all levels

  • Drive sales through the design of wine education programs and initiatives that assist the management team in educating team members and customers

  • Responsible for replenishment, following receiving and merchandising guidelines, and pricing/signing strategies

  • Work collaboratively with vendors as needed

  • Provide team with timely feedback, both formal and informal

  • Actively participates in team member performance management


Minimum Experience, Skills and Education:

  • 21 years of age or older

  • 2 years retail sales, customer service, or hospitality management experience

  • Prior experience in leading a sales-focused team and creating a sales culture/environment

  • Prior experience managing overall financial performance

  • Effective oral and written communication skills

  • Ability to work a flexible schedule as business requires

  • Minimum High School Diploma or equivalent

Preferred Experience, Skills and Education:

  • 4-year degree in Business Administration or related field

  • Retail Management experience in a big or medium box retail environment

  • Strong business agility and flexibility

  • Ability to handle multiple projects/tasks at a time and meet deadlines

  • History of willingly assisting others and acting as a team player

PHYSICAL REQUIREMENTS (with or without accommodations):

  • Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day

  • Ability to climb ladders and lift 50 lbs. overhead and repeatedly

Drug Free Workplace


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Wine Manager - Newport News

Total Wine