Windows/Vmware Architect

Roles & Responsibilities

• VMware, Windows Server, and hardware Infrastructure team lead

o Provide local and on-shore team lead functions including team meeting lead, customer meetings, working through customer projects and server support issues.

o Review new resumes and interview recruits.

o New team member mentor and guide for all Xerox contr act SOPs.

o Assigning change, incident and service request tickets to team members and helping resolve issues when needed.

o Team escalation point where needed for customer support issues.

o Function as a general customer contact for people needing help and direction.

• Operational support engineer for all infrastructure platforms

o All Windows server platforms, up to Windows 2019.

o VMware environments, including VCenter and ESXi.

o Hardware support for Dell MX7000 environments and Cisco UCS.

§ Includes creating cases and collaborating with vendor's engineers on all hardware issues.

§ Includes creating plans for and scheduling deployments of Dell MX7000 and Cisco UCS firmware.

o Functioning as general support contact and engineer for all Windows and VMware environments, regarding architecture, support roles, processes, technical direction.