As member of our best in class global team of system administrators you will be responsible for providing day-to-day support on physical, virtual and cloud servers and help ensuring the highest level of availability and performance of our all systems from low priority to mission critical across multiple businesses. You will be providing support for both In-House developed and vendor Applications and a key contributor to the design, installation, deployment and configurations. You will have opportunity to use and develop your skills in all Window Operating Systems, Project Management, Infrastructure Planning, Incident and Problem Management, Change Control, Capacity Management, Patch Management, Vulnerability and Threat Assessment, Scripting and Automation and Cyber Security.
The position is within the North America CTI (Citi Technology Infrastructure) CIS (Core Infrastructure Services) ICG/CTO Organization with strong affiliation to international ICG and CTO. Reporting directly to NAM Infrastructure Manager, and indirectly to Global CIS ICG/CTO head, this position is going to provide functional leadership boost performance and efficiency both regionally and globally. You will part of a team focusing on ways to integrate key strategies for building a successful network across CTI. You will work closely with all regional and global technology areas including Infrastructure, Application Development, Production Support, Operations and 3rd party vendors in order to enhance the quality, improve processes and propagate understanding of good practices across all services under your care.
Consultative IT Support
Monitor and maintain infrastructure and applications for the businesses supported
Analyze, evaluate and prepare recommendations for system improvements, optimizations and development.
Act in a lead role when triaging and resolving Major Incidents
Perform post-mortem reviews and root cause analysis of production outages
Explore and discover opportunities to automate key tasks and improve productivity and efficiency
Create metrics and review operational performance indicators to ensure effectiveness and efficiency and makes recommendations for improvement,
Identify and call out risks and issues to the management
Adhere to SDLC for deployment of all software and patches
Ensures the highest possible quality of work, being a role model for other team members and cooperating teams
Effectively communicates with team members, manages upwards and downwards, influences others through diplomacy and negotiation skills.
Act as an advisory role and as a point of escalation for L2
Provide on-call support on nights and weekends
Manage ServiceNow queues, incidents and task assignments
Liaise with Prod Support to implement new standards and improve stability
Evaluate and improve operational procedure for improved efficiency and to address potential gaps.
Solicit new ideas to management to gain support
Coach and provide leadership for junior staff
A minimum of 4 years System Administrator experience in the following:
Windows2003/2008/2012/2016 Experience installing and in-depth understanding of operating system, active directory, registry, performance tuning, health checks, sysinternals tools.
IIS6/7/8 strong knowledge of http protocols (tls/ssl/tcp) , website administration and maintenance, encryption methods and log review.
WindowsClustering You should have experience installing and maintaining multi-node clusters preferably with SQL always-on. knowledge of SAN and NAS Storage (Veritas/EMC/Hitachi/NetApp) and common practices
MSSQLServer2008/2012/2014 - Basic understanding of SQL Internals. Assist DBAs with SQL performance/connectivity issues. T-SQL scripting a plus
Scripting Powershell 3/4/5, batch files. VB scripting a plus.Middleware Familiarity with SSH Products, NDM, MQ, Websphere, Siteminder, MSDTC.Cloud AWS, Azure, VMware, PCF.
Strong analytical skills, problem solving skills and ability to logically break down complex tasks into smaller manageable parts
Highly developed interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required
Strong individual with ability to communicate, negotiate, maintain and build relationships at all levels
Effective meeting management, presentation and organizational skills
Grade :All Job Level
All Job FunctionsAll Job Level
All Job Functions
Time Type :Full time
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.
To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.