Title: Windows Server Support
Duration: 6 + months project
Location: St. Louis, MO 63134
The Windows Server Support team serves as an escalation point for our event and incident management teams within the Enterprise Operation Command Center (EOCC). We provide exceptional tier 2 support of our Windows Server environment across all datacenters. We strive for high engagement and first escalation incident resolution rates.
This position is for second shift, general shift hours are from 3 PM CST to 11 PM CST
The Windows Server Support team provides support to internal Client business units for our Windows Server environments. We strive for timely resolution to incidents impacting Windows Servers, as well as basic request fulfillment for operationalized services, such as server builds.
The Windows Server Support team collaborates closely with EOCC for priority escalation of issues impacting our business units to restore services and identify root cause. This position works under general supervision and follows established procedures to perform work with a high degree of accuracy and efficiency. Individuals will also assist with the development of new technical procedures and processes in accordance with confidentiality, security, regulatory compliance and policy requirements.
Manage and maintain a large Windows/VMware environment via remote support tools
Installation, troubleshooting, and repair for a wide range of x86 hardware platforms, as required
Full support of Windows file / print servers
Perform review and execution of monthly Windows Server patching
Escalate incident tickets to Windows Server Operations and Security Engineering team as needed
Triage and resolve high priority tickets in response to reported issues from the EOCC
Document process, procedures, and technology used by the Windows Server teams
Create Standard Operating Procedures (SOPs) for technology related operational tasks to be transitioned to the EOCC
Minimum 3-5 years Windows Server System Administration skills (2008/2012/2016) required
Experience with one or more of the following technology tools required: VCenter, SCCM, Active Directory
Experience with server hardware platforms such as, Cisco UCS and Client Proliant preferred
System Administration skills of Linux / Unix operating systems preferred
General knowledge of network topologies and storage preferred
Strong ability to solve problems and collaborate with others to resolve technical issues
Strong interpersonal, written, and verbal communication skills are required
Strong organizational skills and the ability to work in a fast-paced environment required
Bachelor's degree in Computer Science, Information Technology, or related discipline is a plus
This position is for second shift, general shift hours are from 3 PM CT to 11 PM CT
Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985. Princeton Information services a clientele of primarily Fortune 500 companies nationwide. With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.
Our Commitment to Our Consultants
As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders. PI's success is grounded in the relationships we build with our consultants. We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT. As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.
Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide. Our local recruiters have in-depth knowledge of our clients and opportunities. They will work with you to find you the best possible opportunities for you and your career.
Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients. We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them. Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!
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Princeton Information Ltd