Windows Desktop Analyst

Fundamental Administrative Services, LLC Sparks , MD 21152

Posted 6 days ago

Job Description:

Fundamental Administrative Services, LLC
920 Ridgebrook Rd. Sparks, MD 21152

P: 410-773-1000

Full Time: Monday-Friday

About the Opportunity: Fundamental Administrative Services, a health care consulting and management company based out of Sparks, MD is searching a Windows Desktop Analyst to join our team today!

Position Summary:

The Windows Desktop Analyst will be responsible for:

  • Following a pre-defined checklist related to installation, troubleshooting, configuration and repair of Windows 7 / 10 Laptops and Desktops.

  • Solving and troubleshooting problems related to computing hardware.

  • Installing hardware and software systems on desktops and laptops.

  • Working with and assisting customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems.

  • Utilizing help desk call tracking and technical / training documentation and thoroughly documents problem resolution.

  • Resolving issues utilizing excellent written, verbal, customer service, and problem solving skills

Qualifications:

  • Knowledge of PC/laptop hardware, Windows OS (Windows 7, Windows 10); MS Office Products.

  • Basic knowledge of Active Directory and AD group policies.

  • Knowledge of desktop inventory and software automation tools (SCCM-Microsoft System Center Configuration Manager & Software Delivery).

  • Familiar with Anti-Virus Software

  • Familiar with remote screen sharing technologies

  • Able to Diagnose and Repair hardware failures for Desktop and Laptop computers

  • Liaise with technical services team to resolve problems involving core applications.

  • Troubleshoots local and network printer problems and coordinates maintenance for repair.

  • Ability to work from a remote office supporting end users of varying skill sets both over the phone and in person with a high degree of customer satisfaction.

  • Basic Understanding of TCP/IP Networking and troubleshooting via the OSI Model

Benefits:

Our full time team members are valued and offered a robust and comprehensive benefit package which includes:

  • Comprehensive Medical, Dental and Vision Insurance/ Flexible Spending Accounts

  • Life Insurance Coverage

  • Short and Long-Term Disability Options

  • Tuition Reimbursement & Nursing Loan Repayment Programs

  • 401 (k) Savings Plan

  • Vacation, Holiday, Sick

  • DailyPay option available! Get your pay, when you need it.

  • MetLife Auto and Home Insurance - employee discount available

  • Helping Friends Foundation

  • Employee Assistance Plan

  • Ticket Monster Perks - entertainment ticket discounts

  • Purchasing Power - online purchase/payroll deduction

  • In-facility education programs and more!

  • Equal Opportunity Employer. M/F/Vets/Disabled. Drug-free/Smoke-free work environment.

Req. ID:007599 | 11004 - Fundamental Administrative Services LLC


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Windows Desktop Analyst

Fundamental Administrative Services, LLC