Support clients classified aerospace's customer by providing desktop technical support to high-side team in SCIF environment.
Hours: Full-time standard 40-hour week, on-site; occasional night/weekend work based on scheduled outages, etc.
Location: This work will be performed on client site in Broomfield CO.
Clearance Level: Top Secret/SCI required (CI Poly clearance preferred)
Certification Requirement: DoD 8570.1M compliant CompTIA Security + required
Job Roles & Responsibilities:
Seeking a Windows Administrator I in a SCIF team with experience in desktop support, the Desktop Technicians will be responsible for the following:
Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
Troubleshooting end-user tickets at the Tier 1-2 level
Re-imaging machines from Windows 7 to Windows 10
Strong Tier 1-2 administrative and debugging experience
Documents incident status and solutions in incident database tools
Self-starters and have the aptitude to work independently in a fast passed continuously evolving environment
Create and maintain system accounts using Windows Active Directory
Develop automated tasks to streamline manual activities
Maintain Operating System baselines (Windows Server 2012/2016 and Workstation 7/10/embedded)
Assist team with continuous monitoring, implementation and troubleshooting of required patch compliance for all clients
Responsibilities may require periodic evening and weekend work in response to needs of the systems being supported
A Bachelors Degree Required and minimum of 1-2 years of IT experience as a Desktop Technician or Help Desk Administrator:
Specialized experience includes:
Experience upgrading to Windows 10
Experience with troubleshooting and maintaining data center and office equipment
Basic network experience
Proficient use and understanding of systems engineering concepts, principles, and theories
Proficient knowledge of other related disciplines
Proficient with requirements management & system modeling tools
Recognizes various architectural patterns
Proficient in Microsoft Office applications
Proficient written and verbal communications skills
Able to sell concepts and ideas
Ability to multi-task
Proficient ability to grasp and apply new information quickly and effectively handle complex assignments
Shows initiative on assignments, exercises independent judgment and professionally executes projects with little direction
Proficient ability in communicating issues, impacts, and corrective actions
Ability to work as desktop support in a SCIF Environment
Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
Sev1tech LLC succeeds by vesting in people, processes and technology. A fast growing consulting, engineering, and IT technical services provider to the Federal Government and Commercial marketplace, Sev1tech puts employees first with competitive salaries and multiple affordable health care options for employees and their families.
With regional headquarters in Virginia and Colorado, Sev1Tech provides IT, engineering, and program management consulting services. We enable organizations to drive innovation in the public and private sectors, keep the economy moving forward and safeguard the country. Sev1Tech provides program management and acquisition support for the world's toughest challenges, build and optimize some of the nation's most advanced IT systems and help sustain critical infrastructure operations for global leaders.
Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.