Will Call Coordinator

Job Description

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department.

The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs.

Performs all duties in accordance with the Company's safety and work process policies and procedures.

Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.

Provides administrative support including verbal/written communication, all required paperwork and system data entry.Completes all duties accurately and timely.

Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.

Communicate with customers, vendors and company personnel in a positive and proactive manner.

Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.

Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.

Performs other related duties as assigned.

Required Qualifications

High School graduate/GED

Required Experience:

6 Months - 1 Year

Order selection and/or warehouse related work experience operating a pallet jack and/or forklift

Preferred Qualifications

Preferred Experience:

1 - 3 Years

Foodservice distribution warehouse related work experience operating a pallet jack and/or forklift; customer service experience; computer skills

Preferred Professional Certification(s):

Pallet Jack and/or Forklift Certification