Seeking a Wiki Product Manager
Salary: $65,000 $75,000
Location: Houston, TX
In this key role, the candidate will collaborate with fellow colleagues across the company in finding creative solutions within our Wiki running on the Atlassian Confluence platform.
Utilize technical experience creatively to tackle hard problems
Serve as global Confluence expert and ambassador.
Work closely with team members supporting other Atlassian tools, such as JIRA and JIRA Service Desk.
Assist teams in creating and improving Wiki spaces/collaboration sites through interactive demos and standard methodologies during implementation.
Recommend and implement templates for Wiki spaces for use by IT and other teams.
Have an understanding of use cases across the Wiki system to manage updates and upgrades for the systems and its plugins.
Day to day monitoring of Wiki site activity and content
End user support
Teach teams to utilize the Confluence REST API
Develop and update governance standards and standard methodologies for Wiki
Other related duties as needed
2+ years IT, marketing, communications, training or equivalent experience
Proven experience working with the Atlassian suite of products, especially Confluence
Demonstrate a deep understanding of content management systems.
Possess strong communications and interpersonal skills in English with the ability to build trust and integrity in your relationships with our business partners.
Ability to communicate concisely and professionally to a variety of audiences.
Self-starter with the dedication to work independently and as part of a team; ability to multi-task.
Flexibility and adaptability to make decisions quickly.
Thrive in dynamic environments with multiple changing priorities, where prioritization and time management are necessary tools.
Good problem analysis and resolution, impact verification, troubleshooting, coaching, and facilitation experience
Strong troubleshooting skills and an ability to diagnose problems across multiple disciplines
You have strong organizational and analytical skills; detail oriented yet able to understand impacts across multiple projects and systems.
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 2 weeks of submitting your application.