Wholesale/Group Billing Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

General

• Attend pre-convention meetings.

• Perform on-site bill reviews with clients

• Review billing set-up such as room rates, special billing and deposits paid prior to group arrival

• Monitor collection of past due deposits

• Coordinate group commission payments with FSC Commissions Team once our calculations have been communicated to our Travel Agents

• Post charges for third party vendors as required

• Scan all group back up to our Biller in FSC for all miscellaneous charges posted locally

• Organize Group Folios

• Complete group & catering workbooks audits in Evention pre and post events

• Verify PM accounts established 45 days prior to group arrival

• Monitor direct billing/approval process

• Act as first point of contact to provide missing information for our billers at FSC,

• Answer client questions and provide resolutions to disputes.

• Once disputes have been resolved, communicate your findings to our FSC Biller to revise invoice.

• Research check payment questions posted by cash applications group (from check log)

• Manage Group "open folio" for items F.O. has not processed correctly

• Conduct out of block audits

• Complete post con reports for Third Party Agencies

• Pre-invoice Wholesale reservations for prepaid accounts.

• Monitor daily wholesale reservations

• Collect and apply payments from wholesaler.

• Other duties as assigned

Required:

• Ability to work effectively, ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines

• Strong computer skills. Proficient in windows-based computer programs to include email, word, and Excel

• Ability to maintain confidentiality

• Ability to work Cooperatively with others

• Strong communications skills

• Able to perform the physical requirements associated with the position

Preferred

• Knowledge in Opera, Micros, & Delphi hotel systems.

• 1+ years hotel wholesale experience in invoicing, collecting, and applying payments on pre-paid wholesale accounts

• 1+ years hotel group billing experience

• Bilingual a plus for our Lat