Wholesale Sales Associate

Wholesales Sales Associate

Shift: Full Time

Schedule: Non-Exempt

Location: Prefer

• NV Remote, CA Remote, and WA Remote

Salary: $18.00 - $22.00 DOE

JOB SUMMARY:

The Wholesale Phone Sales Representative applies extensive knowledge of our product lines and automotive knowledge. Wholesale Phone Sales Representatives assist our customers in finding the right products for their needs. Requires communicating with customers through phone and email, as well as receiving inbound calls and follow up on sales quotes through outbound calls. This position reports up to the Director of Sales.

PRIMARY DUTIES & RESPONSIBILITIES:

• Evaluate customers' needs and make recommendations for products explaining how the product will benefit the customer

• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Secure and renew orders, place orders, and arrange for shipment

• Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms

• Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer

• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance, and other product related questions

• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments

• Attend company training seminars to become familiar with product lines

• Identify resale opportunities and support them to achieve sales plans

• Document account activities, generate reports and keep records of business transactions with customers and suppliers

• Confer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries

• Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions

• Follow up on quotes to promote products and increase customer satisfaction

• Work with internal departments and external business partners to resolve customer issues

• Identify additional sales opportunities based on customers purchases and needs and refer to Inside Sales Representative as appropriate

• Other duties as assigned

EDUCATION & EXPERIENCE QUALIFICATIONS:

• High School Diploma or Equivalent
• 2 to 4 years of work-related experience and/or a combination of 2 to 4 years work related education

Preferred:

• Associate degree: Applied Science, Mechanical training, and/or related degree

• Automotive Service Excellence (ASE) as a Master Technician or other related certifications

JOB REQUIREMENTS:

• Previous Call Center or Customer Service Experience

• Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers

• Strong problem-solving skills with ability to analyze customers' needs and make recommendations based on your knowledge of the product, mechanical knowledge, and business goals and objectives

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

• Must be able to understand customers time restraints, budget, and goals.

BEHAVIORAL COMPETENCIES:

• Excellent oral and written communication skills

• Strong needs analysis and problem-solving skills

• Strong math skills

TECHNICAL COMPETENCIES:

• Intermediate proficiency with MS Office suite: Excel, Word, Outlook, PowerPoint, instant messaging, and internet navigation

We offer a full benefits package for eligible employees including:

• Medical, dental, and health insurance

• 401k with company match & immediate vesting

• PTO (Paid Time Off)

• Short term and Long-Term Disability

• Life Insurance and more!

Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions

• Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands.

Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment).

APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.