Wholesale & Giftbox Sale Customer Service Assistant

Select Milk Producers is one of the nation's largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you.

"We strive to go above and beyond what's expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it's in our culture and our character. We believe in being accountable, in doing what's right, in performing at our best, in setting a higher standard."

Select Milk Producers and its subsidiaries offer attractive compensation and a best-in-class benefits package that includes but is not limited to medical, vision, dental, life insurance, and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace.

Reports to: Retail Manager

Duties & Responsibilities:

• Respond promptly to customer inquiries via phone and email, with professionalism and courtesy.

• Process wholesale internal and external orders accurately and efficiently to meet customer expectations.

• Manage gift box sales, including inventory tracking and order fulfillment, with precision.

• Assist customers in selecting the right products or gifts for their needs with utmost care and thorough product knowledge.

• Collaborate with the sales team to address any customer concerns or issues promptly and effectively.

• Assist sales department by providing product information by phone, email, and mail and processing orders in a timely manner.

• Answering office phone taking orders and providing exceptional service through phone, fax, email and online communication.

• Handle customer complaints, concerns, and service.

• Accurately process customer transactions.

• Provide accurate information regarding shipping costs and product availability.

• Contact customers following orders to ensure ongoing customer satisfaction and resolve any complaints.

• Maintain database and produce reports as needed daily and monthly.

• Maintain accurate purchase orders, review PO for accuracy upon fulfillment, and review that billing is accurate within wholesale operations.

• Manage time effectively, meet personal goals and work effectively with ALL members of the FOF team.

• Assist with annual Gift Box program and daily online orders including, offerings, pricing, materials, staffing and fulfillment.

• Review monthly inventory of product, ensure proper pricing and turn to accounting in a reasonable timeframe

• Assist in maintaining appropriate levels of product

• Demonstrate proficiency in use of PC, POS terminal and other common office equipment and software

• Follow company policies and procedures

• Present a professional image always to customers and co-workers

• Perform other duties as assigned.

Job Requirements/Skills:

• Self-discipline, initiative, objectivity, dependability, ability to deal with change while maintain emotional control

• Display a high level of problem solving skills

• Must possess good communication skills

• Keep manager informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary

• At all times provides a favorable image of Fair Oaks Farms to promote its philosophy, products and services

• Hours may vary, including weekends.

• Proficient in the following dimensions of management: Communication, company policies and procedures, recordkeeping.

• Team player who works productively with wide range of people

• Able to work independently with some direction

• Capable of following written instructions and documented procedures

• Organizational skills

• Strong knowledge of Microsoft Office Suite

• Able to multi-task

• Able to perform business math

Experience and Education:

• High School diploma required, continuing education in customer service and basic accounting desirable

• Minimum of 3+ years in customer service