Wholesale Client Services

As a Wholesale Client Support Rep, you will act as a liaison to our wholesale clients, provide in-depth information about our products and services, and resolve any emerging problems that may arise with accuracy and efficiency. Contact methods with our clients are by phone and email. It is the WCSR’s responsibility to generate their orders, invoices, and shipments. Additional duties may include processing payments, assisting with preparation of the orders and shipments, and light clerical duties.

This is not a remote position

Responsibilities

• Assist General Management in day-to-day operations
• Communicate with clients by phone and email, using critical thinking skills to manage client support requests
• Establish, develop and maintain positive business and customer relationships
• Provide in-depth knowledge of our products, recommend alternate products based on availability, cost, and specifications
• Stay up-to-date with new products and features
• Enter sales data and customer data into the company database
• Liaise with the Logistics department to ensure a timely delivery and inventory verifications
• Maintain and update sales and customer records
• Develop monthly sales reports
• Communicate important feedback from customers internally
• Some clerical and daily office duties

Requirements

• + 3 years proven experience as telesales, retail sales, and customer service roles
• Industry knowledge is a plus
• Computer and multiline phone experience
• Ability to lift 10lbs
• Must be 21 years or older
• Must have reliable transportation
• Willing to complete a background check

Knowledge, Skills, and Abilities:

• Excellent oral and written communication and interpersonal skills
• Ability to prioritize, manage time effectively, and work independently
• Excellent organizational and multitasking ability
• Problem-solving aptitude
• Excellent selling and negotiation skills
• Assertiveness and confidence

• Cool-tempered and able to handle rejection

Benefits

OCP is a fast-paced quickly growing business that specializes in online retail sales, wholesale sales and distribution. We provide a vast variety of products to thousands of businesses nationwide including Health and Wellness, Dispensaries, Smoke Shops and Tobacco Outlets and Convenience stores. With our continuous growth, this allows our employees for career advancement and opportunities!

Benefits of working for our company:

• Employee benefits, such as: free beverages, snacks, office meals, flexible schedule, discounts, and more
• An incredibly fun and encouraging work group, in an open-minded atmosphere
• Periodic performance reviews which results in a raise and/or bonuses (guaranteed raise within the first 90 days)
• Opportunities for advancement
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)