Whole Body Associate Team Leader/Specialist

Whole Foods Westminster , CO 80035

Posted 2 months ago

Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Orders, replenishes, and merchandises Whole Body products and participates in regional and national sales promotions. Performs all functions related to breaking down deliveries, moving back stock to floor, and merchandising new products, and stocking shelves. Assists Team Leader in organizing and developing promotional displays and maintaining OTS standards. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities

  • Develops and maintains creative store layout and product merchandising.

  • Works with Team Leader to achieve sales, purchasing, and labor targets.

  • Assists Team Leader in analysis of sales, reports, and labor.

  • Assists team leader in annual sales and expense projections and budget preparation.

  • Assists team leader with ordering and inventory management.

  • Works with Team Leader to resolve team concerns or issues.

  • Functions as point person and departmental person in charge in absence of Team Leader.

  • Sets and achieves the highest standards of retail execution.

  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

  • Communicates and maintains Team Member safety and security standards.

  • Provides timely, thorough, and thoughtful performance evaluations.

  • Consistently communicates and models WFM vision and goals.


  • Orders, replenishes, and merchandises Whole Body products and participates in regional and national sales promotions. Performs all functions related to breaking down deliveries, moving back stock to floor, and merchandising new products, and stocking shelves. Assists Team Leader in organizing and developing promotional displays and maintaining OTS standards. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

  • Purchases and replenishes products through proper buying procedures.

Ensures orders are timely and accurate to monitor inventory turns.

Ensures the product mix meets varied customer dietary needs and requests.

Achieves and exceeds assigned / established margin and sales targets.

Builds product displays according to movement, promotions, profitability, value, and regional guidance.

Oversees customer special order procedure.

Maintains and monitors department waste, spoilage, and transfer logs.

Maintains a safe, clean and well-organized working and shopping environment.

Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.

Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.

Performs other duties as assigned by store, regional, or national leadership.

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.

Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.

Immediately reports safety hazards and violations.

Job Skills

Extensive product knowledge, including production, distribution, seasonal availability, advances, and trends.

Familiarity and/or willingness to learn about products, nutritional information, and other areas of study.

Working knowledge and application of all Whole Body-related merchandising expectations.

Demonstrates a desire to grow with the Whole Body team.

Ability to educate team on product knowledge and convey enthusiasm.

Strong basic math skills.

Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems.

Strong to excellent communication skills and willingness to work as part of a team.

Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.

Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.

Ability to follow directions and procedures; effective time management and organization skills.

Passion for natural foods and the mission of Whole Foods Market.

Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

Understanding of and compliance with WFM quality goals.

  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.

  • Proficient mathematical skills for assessing financial performance, monitor profitability, and manage inventory.

  • Growth mindset towards greater responsibility and ownership.

  • Desire to coach and mentor others for growth.

  • Excellent interpersonal, motivational, team building, and customer relationship skills.

  • Capable of teaching others in a positive and constructive manner.

  • Thorough product knowledge.

  • Advanced knowledge of regulatory and safety policies and procedures.

  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.

  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience

  • 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions

  • Must be able to lift 50 pounds.

  • In an 8-hour work day: standing/walking 6-8 hours, sitting 1-4 hours.

  • Hand use: single grasping, fine manipulation, pushing and pulling.

  • Work requires the following motions: bending, twisting, squatting, and reaching.

  • Exposure to FDA approved cleaning chemicals.

  • Exposure to temperatures: <32 degrees="" fahrenheit="" (freezing),="" 32-40="" degrees="" fahrenheit="" (refrigerators),="">90 degrees Fahrenheit.

  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

  • May require use of ladders.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.


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