Assist the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Lead and develop Team Members.Responsibilities
Set and achieve the highest standards of retail execution.
Help foster a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
Partner with Team Leader to select, train, develop, mentor, motivate and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
Model and deliver outstanding customer service.
Comply with all applicable regulations and guidelines (DSHEA - Dietary Supplement Health and Education Act in the US and Canada; complimentary medicine in the UK) when assisting customers in selecting products that best suit their needs
Follow through on all customer questions, requests, and resolve concerns as needed.
Maximize productivity and efficiency through proper scheduling.
Work with the Team Leader to achieve sales, margin, expense, and labor targets.
Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
Keep all cases and shelves clean, well-stocked and properly rotated.
Demonstrate advanced product knowledge; maintain awareness of new products and regularly incorporate new products into the overall product mix.
Knowledge, Skills, & Abilities
Excellent verbal and written communication skills
Strong organizational skills
Excellent interpersonal, motivational, team building and leadership skills
High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy
Knowledge of natural/holistic body care and supplements
Proficient mathematical skills to calculate margin, monitor profitability, and manage inventory
Basic to intermediate proficiency with computer applications and programs including email, Microsoft Office, and operations related applications
Familiarity with DSHEA (Dietary Supplement Health and Education Act) in the US and Canada or regulations regarding complimentary medicine in the UK
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Desired Work Experiences
Whole Body Retail (Holistic/Natural Body Care and Supplements)
1+ year of Leadership experience
Customer Service Focus
Store Operations (Inventory, Labor Management, Cost Control)
At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.