West Coast Community Manager, Amazon Flex

Amazon.Com, Inc. Bellevue , WA 98009

Posted 3 weeks ago

At Amazon we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are looking for a West Coast Community Manager to own the strategic management of our Delivery Partner populations in the West Coast region. This includes deeply understanding the composition of Delivery Partners in Amazon Flex cities on the West Coast, creating targeted marketing strategies to acquire new Delivery Partners and engage our existing Delivery Partners, and executing regional marketing communications and events. This position is based in Seattle, but can be flexible to work remotely in one of our other offices on the West Coast.

ROLES AND RESPONSIBILITIES

  • Manage key performance indicators for your region, including acquisition and engagement metrics for Delivery Partner populations

  • Work with Amazon Flex Marketing to understand national marketing plans and tailor them for your region

  • Execute regional marketing strategies for acquisition, including managing local marketing channels such as job boards

  • Execute regional marketing strategies for engagement, including regional events

  • Test and learn in your region and propose new concepts for national rollout

  • Monitor Delivery Partner sentiment in your region and act as the expert on their needs, including communicating back to corporate team in Seattle

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Product Manager Amazon Flex

Amazon.Com, Inc.

Posted 3 days ago

VIEW JOBS 8/17/2019 12:00:00 AM 2019-11-15T00:00 At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Amazon Flex is one is one of these innovative programs pushing the boundaries of world class last mile operations. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. Amazon Flex provides individuals the ability to be their own boss, delivering Amazon packages when and where it is convenient for them, while also providing customers with unparalleled ultra-fast delivery service. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems to allow delivery partners to on-board, schedule their availability to work, and deliver orders to customers with the help of in-app mapping, navigation, and more. The Amazon Flex last mile delivery program and technology are transforming the last mile delivery space and forever changing the way the industry operates. Come join the team and help us make history! As a Product Manager, you will define, execute, and deliver operational excellence for the Amazon Flex Global Specialty Fulfillment (GSF) Business Operations team (GSF includes ultra-fast delivery programs such as PrimeNow, Amazon Fresh, Whole Food Markets, and Amazon Restaurants). This is a highly visible role that will be responsible for the day-to-day business operations and helping to shape the long term strategy for Flex GSF programs, involving close partnership with leaders and organizations across Amazon Flex and the wider Amazon Operations organization. Internally, you will work with functions that cut across the team, including customer service, marketing, operations, science, and product management. In addition, you will support business development, global expansion, and seasonal peak management for Flex GSF. Successful candidates should have strong program management, analytical, organizational and communication skills as well as a passion for operational excellence. Some of the key job functions of the Product Manager are: * Partner with business stakeholders and Business Analysts to perform in-depth analyses to identify the root cause of key business issues * Manage prioritization and trade-offs among customer experience, performance, measurement, and operational support and partner with stakeholder teams across the org to build solutions to help achieve business goals * Develop and analyze operational dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions * Create performance analyses on a day-to-day basis and deep dive key metrics to identify root causes for issues; develop and implement solutions to address root cause issues * Build, develop, and manage roadmaps for launches. Identify cross-functional owners, set delivery/completion dates and set up a regular review rhythm to ensure programs/launches are on track * Develop and document best practices and processes for launching new businesses, programs, and products into the field * Partner with field teams across North America to improve station and partner experience * Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals * Manage and effective prioritize multiple projects concurrently Amazon.Com, Inc. Bellevue WA

West Coast Community Manager, Amazon Flex

Amazon.Com, Inc.