Wellness / Retreats Sales Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.

Overview

The Wellness / Retreats Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities

• Develop and maintain relationships with key clients in order to produce hotel guest room sales in the wellness/luxury market segments.

• Meet or exceed set goals.

• Meet and greet onsite contacts.

• Abide by Prime Selling Time (PST).

• Assist in the preparation of required reports in a timely manner

• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizingoccupancy and Average Daily Rate (ADR).

• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits ofthe property.

• Use your property's computerized sales management system to manage the hotel's business, including (but notlimited to) generating reports, entering business, blocking space and building accounts.

• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.

• Monitor sales activity to ensure that contracts and proposals go out in a timely matter.

• Effectively communicate to all hotel departments regarding group schedules and details.

• Responsible for development of the hotel-level tactical sales plans specific to the assigned segment.

• Conducts daily sales calls and arrange site inspection trips to the hotel by clients. As well as presentations to Meeting Planner that focus on wellness/ luxary gorups.

• Able to provide quick and timely responses, immediate communication to the clients and develop professional long term business relationships.

• Able to support hotels service and relationship strategy, driving customer loyalty by delivering excellence throughout each customer experience.

• Work closely with Director of Sales to ensure proposed rate negotiations meet the financial needs of the hotel.

Qualifications

• Degree or Diploma from 2 or 4 year university.

• Minimum 2 years working experience in the wellness and/or luxury hotel industry in a client-facing function.

• Must be skilled in Windows, Company approved spreadsheets and word processing.

• Long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.