Wellness Program Specialist

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY

The Wellness Program Specialist position will support the wellness of learners at Northeastern's Seattle campus. The Specialist will develop and deliver a proactive wellness programming plan for students, addressing all dimensions of wellness, both by scaling and tailoring resources already available at Northeastern, and by researching and connecting to local resources in Seattle. The Specialist will work collaboratively with Seattle staff as well as staff at global campuses to tailor wellness programming appropriately and reach the widest audience. The Specialist will support learners by providing resources, referrals, and guidance to help the learner develop healthy wellness practices, as well as overcome wellness challenges. He/She/They will serve as a case manager for students in crisis at the Seattle campus, including Title IX, mental health, student emergencies, COVID as needed, ensuring follow up and continual support. Support includes but is not limited to referrals to Northeastern departments such as University Health & Counseling Services and the Disability Resource Center, as well as local resources in the learner's community. This role also serves as the primary point of contact for web content management and social media outlets for outward-facing wellness communications. The Specialist will be responsible for data tracking and analysis. He/she/they will track engagement with wellness programming, trainings, cases, and communications, identify trends, and offer suggestions to improve services, programs and processes.

This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant and high-caliber customer contact via telephone, e-mail and in-person visitors, and the ability to provide assistance through the point of problem resolution. The Wellness Program Specialist must be comfortable working in a very fast-paced environment. He/She/They must possess the ability to handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student population. Additionally, he/she/they must possess enthusiasm for wellness and higher education and a commitment to the mission and goals of the University through his/her/their dedication to customer service.

The Wellness Program Specialist may be expected to be available by phone after hours and available some nights and weekends as needed.

MINIMUM QUALIFICATIONS

Employee must have the flexibility to work on several projects concurrently. Demonstrate diplomacy and sensitivity in working with confidential matters. Sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow-through; ability to work under pressure with a positive attitude. Ability to work independently as well as part of a team. Ability to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service. Ooutgoing, detail-oriented team player who is able to communicate clearly to a diverse student, parent, and staff population. Ability to multi-task in a fast-paced, high traffic environment. Ability to handle sensitive and confidential materials. Willingness and ability to adapt and learn quickly new policies and procedures. Knowledge and skills required are typically obtained through a bachelor's required plus at least 2-4 years' experience in College/University setting or a related field, ideally in wellness programming and student services/student affairs.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1. Wellness Programming

• Develop and deliver wellness programming plan for students, prioritizing students' mental, physical, emotional wellbeing through their academic journeys

• Maintain knowledge of wellness resources and programming available to Seattle students throughout the Northeastern Network

• Research and remain up to date on local resources, needs, trends in the Seattle area to be able to offer local services when appropriate

• Develop ongoing trainings regarding wellness that can be presented to students, staff, and faculty, as requested

• Build and sustain an active social media presence, web content, by updating and providing information related to overall wellness

• Coordinate the Global Campus Network signature event, Wellness Week, partnering with appropriate campus staff to deliver a robust series of programming

2. Case Management

• Case manager for students in crisis including Title IX, mental health, student emergencies, COVID as needed, ensuring follow up and continual support

• Directly advise students on wellness-related resources available both through the university and in their local area

• Serve as a consultative source for faculty and staff developing early intervention strategies for students struggling with their academic program

3. Assessment, Data Tracking and Reporting

• Track engagement with wellness programming, trainings, and student response, including utilization and trends, and create reports to measure and improve services

• Keep abreast of all relevant systems (ex. Salesforce, Banner, Tableau, Color, Qualtrics)

• Manage annual comprehensive wellness survey and analyze survey results to identify student trends and satisfaction and extrapolate strategic recommendations to address.

The expected hiring range is $51,785 to $80,265 based on the position's location, responsibilities and scope.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.