Wellness Concierge

Trufusion Denver , CO 80201

Posted 3 weeks ago

WELLNESS CONCIERGE: Denver

Employer: TruFusion Franchisee Studio

Location:9+CO

985 N. Albion Street #100Denver, CO
80220

Role: Wellness Concierge

Employment type: Hourly/ Part Time

Reports to: Wellness Concierge Manager & General Manager

Job function: Customer Service, Sales and Cleaning

Additional Information: This studio is owned and operated by independent franchisee Kaizen One, LLC. The franchisee controls all aspects of the studios employment policies and practices, including the selection and hiring process. If you accept a position at this studio you will be employed by the franchisee and not by TruFusion, LLC.

We are looking for highly energetic positive team players to join us at our new location.

ROLE SUMMARY

The Wellness Concierge team is responsible for maintaining the daily operations of the studio. This position must represent the face and image of TruFusion at all times while working. The position is primarily based behind the front desk to greet members, answer questions, sell memberships, provide tours and information, and ensure that the lobby, practice rooms and restrooms are up to cleanliness standards.

CUSTOMER SERVICE

Welcome all visitors according to our Customer Service standards; answer telephone promptly and courteously

Check students into class/workshop/etc. through MindBodyOnline software system

Assist students by guiding them through our programs and answering their questions

Capable of handling sensitive customer service issues thoughtfully and quickly

Be knowledgeable about our offerings, competitive programs and pricing to actively promote and sell TruFusion memberships, class packages and programs

Build the culture of the #TruTribe

STUDIO OPERATIONS

Keep common area neat and clean, assist studio techs with cleaning studio rooms, restrooms, empty trash and tidy props

Work with studio staff to support the financial goals and operational needs of the studio

Report any issues per our procedures

Keep the retail area looking great which includes cleaning it. Pro-actively watch for theft to avoid shrinkage

Any other tasks required to help company meet its goals

WORK ENVIRONMENT

The vast majority of the job is performed in the studio.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job.

While performing the duties of this job the employee is required to sit and or stand for 4 hours at a time. Employees must be comfortable being in a heated room for a certain length of time. Some fitness classes are taught in a 95 degree room and some Yoga classes are taught in a 103 degree room.

QUALIFICATIONS

Experience working in a customer service role

Experience working in retail, yoga, fitness, and/or health industry a plus

SKILL SETS

Highly energetic, positive and enthusiastic team player

Ability to multi-task and function in a fast-paced environment

Passion for our product and ability to understand and communicate the different programs offered

Must be customer focused and deliver high level of customer service at all times

Ability to stay calm at all times and act respectfully and professionally

Dependable, accountable and responsible with excellent attendance and punctuality

Proactive problem solver

Self-motivated

Flexible schedule

Comfortable with computers and effective at learning and using the necessary software products

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Wellness Concierge

Trufusion