The Wellness Attendant assists the Wellness staff to execute courteous service to members in the Wellness area. This position reports to the Wellness Director.
Ensure the BlueStar Experience for members and guests by modeling and maintaining the standards set in the BlueStar 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
Operate as part of a team handling daily operations, including opening and closing procedures, facility inspections and stocking, along with communicating facility maintenance needs.
Replenishes supply of clean towels in Wellness areas throughout the shift.
Inspects, maintains, cleans and organizes wellness areas.
Demonstrates function of all Wellness equipment, proper use and techniques
Welcome and provide a check-in for members and guests at the front desk, providing exceptional customer service and a desire to satisfy all customer inquiries and follow up.
Provide feedback to managers about customer satisfaction and concerns to improve the overall operations.
Develop in depth knowledge of all Wellness services and products, with the ability to promote them with enthusiasm to members and guests and support them in making choices for their wellbeing.
Other duties and responsibilities may be assigned.
Must be highly customer oriented and responsive with high need for closure.
Able to work under pressure and balance multiple priorities and assignments.
Strong team-building skills including the ability to lead, cooperate, and motivate.
Must be role model and able to live our BlueStar core values:
Honesty and Integrity
Respect for the Individual
MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:
High School diploma or equivalent preferred.
One to three years' direct customer service and hospitality experience required.
One to three years' of wellness related work experience preferred.
Computer literate with proficiency in Microsoft Office.
Knowledgeable in fitness club operations.
Skilled in attentive customer service and calmly responding to guest concerns.
Ability to write routine reports and correspondence.
Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages.
Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association.
Must demonstrate initiativeability to think, work, and make independent decisions, based on sound judgment.
Must be comfortable working in a fast-paced environment where continuous improvement is expected.
This position requires a flexible schedule to include evenings and weekends.
Valid driver's license is required.
This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly required to hear, see, speak clearly and understand the speech of another person, sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.
BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER