Welcome Team Member (Front Desk Associate)

Town Sports International Holdings Inc Oceanside , NY 11572

Posted 1 week ago

Overview

The Welcome Team Member position provides a welcoming and safe environment for the members through high levels of customer service. The Welcome Team member's interaction with members directly contributes to member retention and satisfaction.

The Welcome Team role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Create the TSI Environment

Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.

Responsibilities include:

  • Modeling and promoting the Clubhouse Rules.

  • Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members. Setting expectations for team members.

Build a High Performing Team

Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.

Responsibilities include:

  • Efficiently check in and handle routine member service tasks using the club systems such as (but not limited to) resetting passwords, updating credit cards and managing class reservations.

  • Navigating basic questions about membership, services and billing inquiries.

  • Providing a clean and organized Welcome Area at all times.

  • Being proficient in the use of MoSo, Club Networks, KRONOS, and any other computer program required to meet the business needs of the customer and TSI.

  • Providing high levels of customer service and attentiveness to member needs.

  • Being responsive to member feedback and complaints and escalating issues to club mgmt team as necessary.

  • Performing point of sale transactions.

  • Quickly addressing any maintenance or equipment issues that are visible to members.

  • Assisting GM in administrative tasks including (but not limited to) billing calls and confirming appointments.

Achieve Measurable Results

Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.

Responsibilities include:

  • Proactively seeking ways to positively influence the member experience and address member feedback.

  • Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership.

Requirements

Required Skills and Experience

  • 1-2 years prior club experience in a member-facing role and/or prior customer service role.

  • Experience working with computer systems and navigating through work screens.

  • Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary).

  • CPR/AED required within 30 days of hire for all opening & closing Welcome Team. (Preferred by all Welcome Team)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Sales Associate

Massage Envy

Posted 2 weeks ago

VIEW JOBS 3/5/2019 12:00:00 AM 2019-06-03T00:00 Overview What We'll Accomplish Together We are looking for long-term, committed sales candidates for our Oceanside location. As a team, we are committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes: What it takes to succeed at Massage Envy: * Being a sales superstar * Love health and wellness * Love people * Master of customer service * Fast on your feet with the ability to think critically, juggle multiple tasks, and set priorities. * Have integrity and ready to champion the well-being of members, guests, and team members * Great teammates who can work well with other in a fun and fast-paced environment What it Takes to Succeed You have to love your roles: * Promote the benefits of regular massage, skin care and stretch. * Establish relationships with members and guests to grow and retain a client base. * Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. * Drive member retention. * Respect the team community by maintaining order and cleanliness of the facility. * Flexible hours and available for nights or weekend. Benefits for Sales Associates: * Free employee monthly massages/facial/services when hitting goals * Commissions on all memberships sold * Retail & gift cards commissions * Paid sales training * Bonus structure for sales * Advancement job opportunities Salary: Starts at $13.00/hour plus addition bonuses. Massage Envy Oceanside NY

Welcome Team Member (Front Desk Associate)

Town Sports International Holdings Inc