Welcome Information Desk - Gold Team Associate

LOCATION: Columbia, Missouri

ABOUT THE JOB

The Associate, Gold Team will promote an environment of exemplary customer service through interactions with patients, family members, and staff. Deliver a welcoming first impression to those entering the facilities by responding to questions, providing information, and providing directions to hospital locations. Must be able to maintain strict confidentiality of patient information. Take ownership of the overall appearance of hospital entrances. Ensure anyone entering MU Health Care facilities follows visitor and safety guidelines.

SALARY RANGE $14.00 - $21.18

SHIFT Weekday/Weekend varying shift (6a-2:30p, 2:30p-10p 1p-9p)

ABOUT US

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you will be part of an exceptional team committed to our mission of saving and improving lives and supporting our team members to achieve their personal and professional goals. Our core values of inclusion, respect, service, discovery, responsibility, and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

Health, vision, and dental insurance coverage starting day one

Generous paid leave and paid time off, including 9 paid holidays

Multiple retirement options, including 100% match up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%)

Discounts on cell phone plans, rental cars, gyms, hotels, and more.

See a comprehensive list of benefits here.

ESSENTIAL FUNCTIONS

• Cordially greet visitors and patients upon arrival.

• Ascertain patients' and or visitors' needs, answer questions, give directions, and assist them accordingly to obtain wheelchairs or other services as needed.

• Escort, transport, and assist patients/visitors who need help to their destination within the hospital.

• Help patients and visitors with taxis/rideshare or other transportation needs, hotels, restaurants, local events and attractions, and access to the internet.

• Manage visitor and patient safety guidelines at facility entrances.

• Build positive relationships with hospital leadership, physicians, nurses, and staff.

• Complete employee, vendor, and visitor verification processes and issue identification badges per facility policies.

• Assist vendors as needed.

• May complete unit/department specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS:

Two (2) years of experience interacting with the public. Education may be used in lieu of work experience.

PREFERRED QUALIFICATIONS:

Additional license/certification requirements as determined by the hiring department.