Welcome Home OC Program Manager

United Way Of America Irvine , CA 92606

Posted 1 week ago



Job Title: Welcome Home OC Program Manager

Reporting To: Senior Manager, United to End Homelesssness

Department: Community Impact

Position: Full-time


The Program Manager is an essential team member in the United to End Homelessness effort that assist in capacity building to expand scattered site Permanent Supportive Housing for individuals and families. The Program Manager works closely with housing authorities participating in the Welcome Home OC program, partner service providers, and property managers of both prospective property owners and partner property owners. The Program Manager works closely with the team recruiting new owners to join the network, will help to develop a robust owner retention program, will oversee partner service provider relationships, and the development of a standardized placement model and scattered site supportive services for permanent supportive housing in Orange County. The Program Manager is the main liaison between the landlord network and partner service providers and is a key player in increasing access to private market rental units to create housing for long term housing subsidy (voucher) holders.

Key Duties and Responsibilities

Owner Network

  • Partner with COO, Senior Manager of United to End Homelessness and key staff on the implementation of the United to End Homelessness Landlord Network

  • Partner with Director, Community and Volunteer Engagement to cultivate owners to expand lists of available rental units.

  • Oversee the online United to End Homelessness owner portal, matching system and owner hotline.

  • Develop system to prioritize and respond to all owner inquiries within 48 hours.

  • Support relationship and partnership activities with Apartment Association of Orange County and California Apartment Association.

  • Support outreach to potential landlord partners and provide information and follow up on Owner Network.

  • Support marketing plan to include promotional materials, leave-behinds, and other written materials for landlords.

  • Maintain positive property manager relationships.

  • Create, maintain, and regularly update the housing options inventory with detailed information to assist in matching program participants with housing options that are suitable.

  • Maintain documentation and agreements with all owners who have joined the Owner Network and track units made available through the program.

  • Support the implementation of Owner Network recognition and incentives.

Service Provider Network

  • Oversee the development and implementation of a standardized placement model and agreed upon standards for scattered site supportive services for permanent supportive housing in Orange County in partnership with the United to End Homelessness Service Provider Network and the Continuum of Care.

  • Create and update appropriate forms for use in the housing process for both service providers and program participants placed in housing including, but not limited to, the "Know your Lease" form, rent sharing agreements, housing move-in checklists, etc.

  • Work with Service Provider Network case managers, match program participants' needs and choices with housing options during weekly/biweekly Coordinated Entry match process.

  • Work with case managers to provide mediation and advocacy with owners as needed to resolve concerns or problems to help program participants maintain stable housing.

  • Maintain consistent communication channels with all parties involved in a particular housing situation, including the owner, property manager, resident/program participant, case manager, legal services partner, and other collaborating partners.

  • Understand the basics of landlord-tenant law, rental contracts, and fair housing requirements, to assist owners, resident/program participants, and case managers.

Rental Subsidy Administration and Record Keeping

  • Lead United to End Homelessness processing of all paperwork, documentation and payments in a timely and accurate manner: including tracking and processing of holding fees, security deposits, furniture requests and other check requests to the accounting department.

  • Review all invoices for appropriate documentation and gain approval signatures for payment.

  • Data entry in program management software.

  • Maintain complete and accurate files on landlords, housing options, housing placements, correspondence, critical incident reports, and other files as required.

  • Collect and report program data including, but not limited to, reporting for existing County and other contracts, HMIS reporting, grant compliance, and other data required by program directors and/or funders.

  • Provide immediate updates regarding housing openings, housing placement status, and potential housing options, as needed by team members.

Contract Management and Documentation

  • Prepare case-related reports including outcomes, successes and challenges.

  • Maintain complete and accurate documentation of program objectives and outcomes as well as other services in accordance with Federal, State, County and United Way guidelines.

  • Assume other responsibilities as assigned

Job Requirements

  • Commitment to the mission and values of the organization.

  • Education: Bachelor Degree in Communications, Marketing, or Human Services preferred.

  • Experience: At least two years' experience in human services, property management or leasing, public relations, or similar field.

  • Fluency in the English language is required. Spanish speaking ability is an added asset, but is not required.

  • Experience with computer and knowledge of Microsoft Office.

  • Valid driver's license and dependable automobile.

  • Sensitivity to cultural and socioeconomic characteristics of population served.

  • Must be able to drive and work at a computer for extended periods of time. Must be sufficiently mobile to conduct housing inspections.

Employment Standards

  • Understanding of, and commitment to, the Housing First philosophy.

  • Understanding of, and commitment to, strengths-based services.

  • Excellent communication skills, particularly listening, verbal communication, mediation, and writing skills.

  • Demonstrated organizational skills with ability to meet a demanding workload and work with a diverse set of stakeholders.

  • Detail oriented to complete requirements of files, housing options inventory, data tracking, and contract compliance.

  • Creative thinker/adaptive personality.

  • Understanding of basic landlord-tenant responsibilities.

  • The ability to work collaboratively with other personnel and/or service providers or professionals.

Physical Demands

Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publically speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far. Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds.

Send Resumes To:


Orange County United Way
18012 Mitchell South, Irvine, CA 92614


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Licensed Massage Therapist Sports Club OC

Equinox Holdings, Inc.

Posted 2 days ago

VIEW JOBS 3/22/2019 12:00:00 AM 2019-06-20T00:00 OUR STORY We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver. OUR CODE We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. We are looking for energetic, creative, and enthusiastic Licensed Massage Therapists for our Sports Club Orange County club. These are great positions for candidates looking to make a significant impact in a highly visible, top-shelf organization. The Equinox Spa is a luscious paradise for the senses. The facility has world-class amenities with a strong commitment to providing innovative, exciting new products and techniques such as hot stone therapy and tropical body smoothies. The Massage Therapist's job responsibilities include but are not limited to the following: * Analyzing, consulting and performing massage treatments in a professional and comfortable setting * Directing all efforts towards member satisfaction * Performing 25, 50, and 80-minute deep tissue, sports, prenatal and Swedish massages * Ensuring that the room is cleaned after each treatment and at the end of each shift The successful candidate must have the following attributes: * A valid CT Massage Therapy license * 1-2 years of experience is preferred * Must be willing to develop a practice within our corporation while developing their own skills and knowledge * Must be available on a full-time basis (part-time opportunities may also be available) * Evening and weekend availability a must. * Cross-trained in multiple services including Stone massage, Pre-natal, Craniosacral, point work, amma therapy, shiatsu, aromatherapy and Reflexology highly preferred * Excellent communication skills * Positive energy * Dynamic group building personality * Computer literacy As a member of the Equinox Team you will receive: * Competitive compensation plans for 25, 50, and 80-minute sessions * Superior benefits package including medical and dental * 401K plan * Complimentary club membership * 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café' services and Shop items NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. Equinox Holdings, Inc. Irvine CA

Welcome Home OC Program Manager

United Way Of America