Goodwin University East Hartford , CT 06108
Posted 1 week ago
The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.
Position Description Summary/Purpose:
Goodwin University's Welcome Center is looking for a Full-time Welcome Center Specialist to join our team. As a Welcome Center Specialist, you are the first point of contact and will greet, direct and advise guests visiting the University.
Essential Job Functions/Primary Responsibilities:
Manage Welcome Center front desk area
Answer all incoming calls and transfer to proper department
Greet and direct guests and visitors to appropriate department
Manage incoming and outgoing mail
Maintain supplies inventory
Organize and confirm online room inquiries
Distribute and track parking registration for students, staff and faculty
Conduct all work in a safe manner and follow all work safety practices
Work some evening and weekend hours as needed
Walk students and visitors to appropriate departments if necessary
Perform administrative Welcome Center tasks
Work closely with security team
Other Functions:
Performs similar or related work as required, directed or as situation dictates
Continues professional development and training; keeps current with trends
Assists other department staff as needed to promote a team effort
Knowledge, Ability and Skill:
Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.
Knowledge of Microsoft Suite, including Word, Excel, PowerPoint and Outlook
Ability to utilize a multi-line phone system
Solid interpersonal skills
Attention to detail; observant
Qualifications
Minimum Required Qualifications:
Education, Training and Experience:
Associate's degree
At least one year of customer service experience
Physical and Mental Requirements:
Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X
Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X
Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X
Vision Requirements:
X Close vision (i.e. clear vision at 20 inches or less)
___ Distance vision (i.e. clear vision at 20 feet or more)
___ Color vision (i.e. ability to identify and distinguish colors)
___ Peripheral vision (i.e. ability to observe an area that can be seen up and down or
left and right while the eyes are fixed on a given point)
___ Depth perception (i.e. three-dimensional vision, ability to judge distances and
spatial relationships)
___ No special vision requirements
___ No special vision requirements
Full-Time Employee Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Pet Insurance
401k employer match
Employee & dependent life insurance
Great tuition benefits for employee, spouse & dependents
PTO program/ Flexible schedules
(This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.)
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