Welcome Center Representative - The Fountains Resort, Orlando

Job Description

As a Welcome Center Representative, you assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assist in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales.

Responsibilities include, but are not limited to:

• Greets owners who arrive for their update presentation.

• Keep track of the owner services representatives that owners will be sitting with.

• Upon completion of update, gift the owners.

• Reconcile the tours at the end of the day.

• Assist In-House marketing with their owner callbacks.

• Pre-gifting owners and non-owners when appropriate.

• Address any special needs that owners and non-owners may have.

• Greet non-owners/ guests who arrive for their vacation.

• Go over qualifications with the guest.

• Supply guests with local information, maps to the hotel and the surrounding area.

• Reconcile the daily inventory.

• Greeting Owners/ Non-Owners

• Gifting Owners/ Non-Owners

• Selling Golf/Ski Vouchers

• Gifting Inventory