Welcome Center Representative - Branson Travel Group

We are seeking a dedicated Welcome Center Representative to join our team and deliver outstanding customer service to our guests. As the initial point of contact, you'll greet guests warmly, check them in, and verify package details. Additionally, you'll offer valuable insights about the Branson area and provide personalized recommendations for shows, attractions, lodging, and more.

Essential Job Functions

• Provide a warm and friendly greeting to all guests, ensuring a positive first impression.
• Check guests in efficiently, verifying package details accurately.
• Offer exceptional customer service by answering questions about the Branson area and providing tailored recommendations.
• Process transactions with precision, including credit card and cash transactions.
• Actively promote and sell shows, attractions, lodging, and other accommodations to enhance the guest experience.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Possess basic computer skills with proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Excellent customer service skills.
• Accuracy and attention to detail.

Benefits

• Comprehensive insurance (medical, dental, vision & more)
• 401(k)
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Life Insurance (basic, voluntary, AD&D)
• Company Perks and Discounts
• Financial Education and Resources