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Welcome Center Manager-091218-170527

Expired Job

State Of Tennessee Memphis , TN 38103

Posted 3 months ago

Minimum Qualifications Benefits Supplemental Questions


Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of full-time public contact work including, at least, two years of supervisory or welcome center experience; qualifying full-time experience may be substituted for the required education on a year-for-year basis.

Other Requirements:

Necessary Special Qualifications:
A valid motor vehicle operator license may be required

Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview:

Under general supervision, is responsible for supervisory welcome center work of average difficulty; and performs related work as required.

Distinguishing Features: This is the supervisory class in the Welcome Center sub-series. An employee in this class supervises Welcome Center Assistants and operates a welcome center. This class differs from that of Welcome Center Assistant in that an incumbent of the latter is not responsible for supervisory work, and it differs from that of Welcome Centers Regional Manager in that an incumbent of the latter directs the operation of all welcome centers and rest areas in a region.

Competencies (KSA's):Competencies:

  • Decision Quality

  • Problem Solving

  • Directing Others

  • Time Management

  • Process Management

  • Managerial Courage

  • Approachability

  • Customer Focus

  • Managing Diversity

  • Patience


  • Administration and Management

  • Customer and Personal Service

  • Mechanical

  • Personnel and Human Resources

  • Public Safety and Security


  • Active Learning

  • Active Listening

  • Critical Thinking

  • Learning Strategies

  • Monitoring

  • Reading Comprehension

  • Speaking

  • Writing

  • Instructing

  • Service Orientation

  • Equipment Maintenance

  • Operation and Control

  • Management and Material Resources

  • Management of Personnel Resources


  • Deductive Reasoning

  • Oral Expression

  • Problem Sensitivity

  • Time Sharing

  • Static Strength

  • Speech Clarity

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Welcome Center Manager-091218-170527

Expired Job

State Of Tennessee