Planet Fitness Colma , CA 94014
Our Job Opening:
We are searching for an (Member Services Representative) to join our team! As a member of our weekend staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Responsibilities of this high pace environment will include:
Weekend Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Customer Service/Front Desk Activities:
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point of sale system.
Close shift for the business day and create bank deposits for the following day.
Managing Member Accounts:
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Proven track record of great communication skills.
Customer Service experience is preferred.
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Basic computer proficiency
Punctuality and reliability is a must.
Exceptional customer service skills, cleaning detail skills; the ablility to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
High Physical Demands/Requirements:
Physical and manual labor is a big part of the work day
Continual walking, standing, bending, during shift.
Continual maintaining and cleanliness during shift
Continual talking in person or on the phone during shift.
Must be able to lift up to 75 lbs during shift
Will occasionally encounter toxic chemicals during shift.
Why you should join Planet Fitness!