Weekend Front Desk Agent/ Van Driver (Part-Time 1St Shift)

We are seeking a qualified physical Part-Time WEEKEND 1st Shift Front Desk Agent/ Shuttle (Van) Driver with a high level of professionalism and effective decision-making. Responsibilities while working at the Front Desk:

Represents the first point of contact with guests and handles all stages of a guest’s stay. Accommodate and anticipate guests needs, respond promptly and professionally. Acts as the information liaison for the property and guests using all communication avenues.

Serve as point of contact to up to date information regarding the hotel, area attractions, and events. Process and collect payments, accurately adhering to all cashier procedures. Maintain a clean and neat front desk area.

Responsibilities while serving as the Shuttle Driver: Provides prompt, professional service by transporting them to/from specific destinations. Ensures vehicle meets safety and security protocol by:

Recognizing and correcting defects or issues via a daily physical inspection of the vehicle; Completing a monthly vehicle inspection report by examining the physical condition of the vehicle; Recording mileage and destinations via the Daily Mileage Log. Ensures all traffic laws are obeyed while operating and parking the vehicle. Maintains a clean van inside and out.

Acknowledges guests in a friendly manner; maintain a positive attitude and patience during interactions with guests. Responds to guests’ inquiries about the hotel as well as services and attractions available in the local area Maintains a clean hotel parking lot. Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property Management Software (PMS) systems.

Flexible schedule to meet business needs. Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction. Ability to maintain a composed, gracious and professional attitude.

High school diploma. Possession of valid driver’s license and evidence of appropriate vehicle/driver insurance. Driving record that is acceptable per our current insurance carrier guidelines.

Ability to follow traffic regulations, avoid accidents, and adapt to existing weather and traffic conditions. Benefits as such: For all team members:

Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%. Paid Time Off – Sick & Vacation Holiday Pay Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, and Iowa. Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.

For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.