Weekend Customer Support Specialist

Randstad Burnsville , MN 55306

Posted 3 months ago

Weekend Customer Support Specialist

job details:

  • location:Burnsville, MN

  • salary:$15 - $18 per hour

  • date posted:Friday, September 28, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_689511

  • questions:melanie.rowe@randstadusa.com952-933-9753

job description

Weekend Customer Support Specialist

Are you passionate about delivering excellent customer service? Do you have 1 year of recent customer service experience? Randstad is seeking entry-level client intake specialists to support their new client in Burnsville. This is great opportunity for students, new graduates or entry-level candidates who have computer and phone skills. We are looking for energetic and positive individuals to begin a new career with our rapidly expanding company! Currently looking for Part-time applicants with weekend availability!

Why Work For Us:

  • Paid training!

  • Excellent benefits that includes medical, dental, vision, 401K and more!

  • Direct hire potential after 90 days!

  • Monthly bonus incentives!

  • A great way for new graduates or entry-level candidates to gain professional experience in a corporate, professional setting

  • Supportive environment that is welcoming and friendly

  • Casual but professional work environment

Job Description:

  • We are looking for both full-time and part-time weekend (saturday and sunday) and/or weeknight applicants

  • We are currently hiring for 1st & 2nd Shift with Varying Start times! Also looking for 3rd shift weekend applicants!

  • 2 Weeks of Paid Training with upcoming training sessions beginning Mid-October & October 29th! Once completed, you'll be a specialist for our customers, answering their questions and providing world class service as well as handling emergency calls

Responsibilities:

  • Answering customer requests and inquiries from the BMW, MINI and Rolls Royce Assist customers.

  • Assisting with various customer needs including GPS location tracking, renewing membership subscriptions,

-Remotely unlocking vehicles, contacting roadside assistance.

  • Documenting customer information

  • Effective internet and search engine use to satisfy customer needs

  • Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions

  • Act quickly and calmly in emergency situations including vehicle collision notifications and effectively

  • Communicate needs to emergency response professionals

  • Maintain professional communication to both clients and internal team members

  • Ability to handle emergency call situations when necessary

Working hours: Weekends (Saturday & Sunday w/ the possibility of weeknights as well) 1st, 2nd, or 3rd Shift w/ varying start times

Skills:

--High School Diploma or GED

--1 year of recent customer service experience (call center preferred but not required)

-- Strong technical ability to navigate between multiple database systems and work with dual monitors

--Professional phone and voice presence

--Proficient computer and data entry skills, must be able to type at least 30 WPM

--A passion for providing excellent service to clients

--A pre-employment background and credit check and drug test is required prior to starting

Qualifications:

Salary: $15 an hour for entry-level applicants, $16-18.00 an hour w/ 6-12 mos. Exp. working in an emergency response environment such as 911, Fire or Police dispatch desired, or PSAP certification, or AA/BA in Criminal Justice or Bi-Lingual Spanish/French validation

To Apply:

If you are interested in this position, please feel free to email with your resume or apply directly at

This position is for those who are eager to learn, thrive in a challenging role and would like to see their hard work recognized and rewarded. If this sounds like you, we invite you to start your career with Randstad today!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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Weekend Customer Support Specialist

Randstad