Zendesk New York , NY 10007
We are looking for an experienced Website User Experience Architect to create compelling experiences for our users while meeting the business goals for our website. You will leverage your expertise in user-centric web design and modern UX best practices to produce innovative, industry-leading website experiences that help meet business goals.
Lead the creation of compelling website user experiences in collaboration with creative, analytics, product marketing, and web engineering teams.
Perform in-depth analysis of site usage patterns and develop recommendations for UX enhancements to drive more engagement, higher user satisfaction, and more leads.
Create audience profiles, customer journey maps, and user flows that translate to frictionless experiences and optimal engagement and sign-ups.
Create information architecture diagrams, wireframes and prototypes
Run user testing and site experiments to validate proposed site enhancements, and report/act on results.
Lead UX presentations with business stakeholders to gain buy-in for strategic direction.
Maintain documentation for website experiences, including overall user experience, functional specifications, information architecture, navigation paths, user scenarios and task models.
Drive user research initiatives for new projects that enable teams to make more informed, confident decisions
Stay current with evolving UI/UX trends and technologies for B2B websites.
Experience and Skills
3+ years of relevant experience as website user experience practitioner, preferably in B2B SaaS environments
Expertise in information architecture, high-fidelity functional prototypes, wireframing, user testing, web analytics, and the respective tools used for those
Strong command of a broad set of qualitative and user-centered design methods
Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
Experience working on websites targeted at global audience
Positive outlook, fun, flexible, and creativeBA/BS in relevant field required
The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
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Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion (https://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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