Website Ops, Team Lead

Verisk Analytics Lehi , UT 84043

Posted 6 months ago

Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware's tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware's services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: We are proud to be a part of the Verisk family of companies!

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World's Best Employers list and, in 2017, to its World's Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work Certification for the third consecutive year in recognition of our outstanding workplace culture.

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We've been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you'll be part of an organization that's committed to serving the long-term interests of our stakeholders, including the communities where we operate.

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.


  • Bachelor's degree in Computer Science, Information Systems, or similar degree.

  • 10+ years of experience installing, configuring, tuning, and supporting both Windows Linux servers.

  • 7+ years of work experience in a heavily used, highly available, 24x7 enterprise platform.

  • Firm knowledge of server hardware, SAN, and networking technologies, as well as common protocols such as TCP/IP, HTTP, and SSL.

  • Strong knowledge in PowerShell scripting and/or Bash scripting experience for the automation of day-to-day tasks.

  • Strong experience in monitoring application performance and server health with tools such as New Relic, Nagios, and Splunk.

  • Strong Experience working in AWS creating complete working environments for non-prod and production environments.

  • Excellent ability to interpret and apply complex technical information to solve difficult problems.

  • Strong understanding in developing scripts for automation of day-to-day tasks (Perl, Shell, Java, or similar).

  • Ability to interpret and apply complex technical information to solve difficult problems.

  • Proven experience with systems planning, security principles, and general IT Operations management best practices.

  • Highly self-motivated and directed, with keen attention to detail.

  • Strong understanding of change management.

  • Strong knowledge of computer systems architecture, including high-availability, fault-tolerant systems.

  • Excellent written and verbal communication, mentoring, and problem-solving skills.

  • Ability to prioritize and execute tasks in a highly-pressure environment.

  • Experience managing teams with Kanban or Scrum.

  • Design and implement systems to support development life cycle.

  • Organized and lead system focused technical projects and coordinates the efforts of lower level engineers for assigned projects or systems.

  • Train, mentor, and support other Engineers.

  • Bring a strong technical foundation including databases, web and application servers, virtualization, networking, and storage; in addition to, how these function in a highly scalable, highly available environment

  • Effectively and professionally interact with development team and provide expert technical guidance for products as well as shared IT infrastructure.

  • Track and manage team/product deadlines, manage product back-logs, designs, address delivery impediments, and make assignments to team members.

  • Deployment of the Xactware suite of products.

  • Look beyond the obvious and manage continuous improvement opportunities and able to build action plans to improve the team's velocity, capacity, and quality.

  • Management and implementation of web applications including monitoring, tuning, troubleshooting, and optimizing the applications and the servers hosting them

  • Develop and maintain strong relationships with business and technical leaders as the primary point of contact of a product team.

  • Set priorities for BU teams, define roles and responsibilities, and delegate work effectively.

  • Ability to drive processes such as: incident management, change management, problem management, and resource planning.

  • Interface with Business Stakeholders on all complex projects, have the ability to present ideas and take charge of projects and update management on all escalated issues.

  • Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity.

  • Own and lead HR processes such as performance reviews, talent development, etc.

  • Support enterprise security with auditing and compliance.

  • Must be willing to carry a cell phone, be on-call and occasionally work odd hours to help meet customer service level agreements; in addition, be an escalation point for entry, mid-level, and senior engineers.

  • Continually maintain a current set of job skills by participating in industry seminars and training. (Provided by Xactware.)

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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Website Ops, Team Lead

Verisk Analytics