Forrester Research, Inc. Cambridge , MA 02138
Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you'll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
This role is part of the client services team and reports to the VP of customer success services. The Webinar Program Specialist is the primary contact aligned with Forrester's business technology roles and is responsible for overseeing, planning, and executing all aspects of Forrester's webinars. A webinar is a live, interactive, hourlong conference call with one or more Forrester analysts, augmented by web-based technologies that provide all support materials. Forrester webinars are a key component of a client's relationship with Forrester Research. This position requires a highly motivated, detail-oriented, and service-focused individual.
Facilitate and support a schedule of approximately 10 to 20 webinars per month with the research community and client services team members.
Launch all on-demand webinars on Forrester.com.
Monitor and coordinate webinar calls.
Accurately track and reconcile webinar attendance in the CRM database.
Assist in PowerPoint presentation styling and formatting.
Create sales training materials, and educate and train analysts on content preparation and delivery.
Market and advertise event information on Forrester.com to generate incremental revenue.
Train and support internal departments on webinar procedures to improve the overall webinar experience.
Provide ongoing feedback to the VP of customer success services and the research directors on how to continually improve the program.
Work with sales to promote and educate clients and prospects on the program's value proposition.
A strong academic record with varied undergraduate work experience; a B.A./B.S. degree is a minimum.
Up to one year of professional experience coordinating projects and/or events.
Excellent customer service skills, with the ability to prioritize and manage multiple projects.
Someone who can think, plan, innovate, and execute resourcefully.
Someone who is detail-oriented and able to meet deadlines.
The ability to work with a high degree of intensity, follow-through, and collegiality.
Exceptional organization and time management skills.
Intellectual curiosity about the high-tech industry and the internet (a plus).
Enthusiasm and a commitment to excellence.
Proven interpersonal and verbal communication skills.
Familiarity with standard marketing tactics and techniques.
The ability to communicate and collaborate effectively with cross-functional teams.
Experience in social networking is a plus.
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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.