Web Content Specialist

Description

Clackamas Community College (CCC) at the Oregon City campus, Oregon seeks to hire a Web Content Specialist. We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described.

CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to College strategic priorities and seeks to build relationships in support of community well-being. At CCC, individuals are celebrated for their experience and expertise, validated for their unique perspectives, and engaged in ways that reflect their needs and interests. To learn more about CCC visit Leadership, Vision and Initiatives

Purpose of Position:

Support college communication and marketing work through website content management, performance, optimization, maintenance and analytics, and the management of the college's digital electronic reader board system. Contribute communication and messaging that strategically positions the college's brand, recruits new students and cultivates public awareness of CCC's mission, achievements and offerings.

Essential Job Functions:

Responsibilities

• Website design and content management (50%)

• Create and maintain the website's user interface and user experience, ensuring it is visually appealing, accessible and easy to navigate. Use web design principles and maintain consistent branding across the website using Sitefinity and template formatting.

• Design, program, document, test, implement and maintain webpages using HTML, CSS and Javascript as needed per specifications, including mobile-responsive design.

• Ensure page designs, images and documents are optimized for accessibility to at least WCAG 2.0 standards. This includes regular monitoring of the site for compliance and optimizing PDFs and other documents for accessibility. Ensure the website is representative of the diversity of the college and the community.

• Work with the web team to develop and implement content strategies on the college's CMS (Sitefinity). Analyze website user data and feedback to identify areas for content improvements that meet the needs and goals of the college. Assist in establishing goals, summarizing results and deploying tracking solutions for digital communication strategies - spanning both short-term and long-term initiatives.

• Work with college departments, administrators and personnel to fulfill content requests via the TeamDynamix ticketing system, ensuring accuracy and timeliness.

• Communicate and collaborate with departments across the college to ensure the website reflects current information and supports college initiatives and strategic priorities. Communicate quickly and effectively with end-users regarding request status and completion. Communicate complex concepts in a non-technical, understandable and transparent way that is appropriate to diverse audiences.

• Continuously find better ways to improve and maintain the website's usability and design. Stay up-to-date with the CMS Sitefinity administrator certifications.

Website performance and optimization (25%)

• Identify and implement relevant keywords for target audiences and optimize the content for those keywords. Improve title tags, meta descriptions, header tags, content and internal linking structure.

• Optimize website speed to reduce loading times and ensure mobile optimization. Test the website across different browsers, operating systems, and devices to ensure it looks and works correctly for all users.

• Use structured data markup to help search engines understand the landing pages and content.

• Fix bugs and errors by identifying and fixing any problems with the website's functionality and escalate as needed.

Website analytics (15%)

• Assist in tracking website traffic, user engagement, user journeys, calls-to-action, conversions and other key metrics, and identify areas for improvement.

• Cultivate positive user experiences by analyzing current user engagement trends and staying up-to-date on the latest industry and web design best practices. Refine CCC's user flow strategies by assessing the effectiveness of designs, content and campaigns using tools such as Google Analytics and other data analysis tools.

Electronic reader boards (10%)

• Manage the college's internal and external electronic reader boards across all three campuses.

• Obtain, add and schedule the content assets for the presentations and players.

General Job Functions:

• Establish and maintain effective working relationships with students, employees, other agencies and the general public.

• Perform other duties as assigned within the scope of the classification.

• Participate in college committees when requested.

• Maintain proficiency by attending training and meetings, reading materials and meeting with others in areas of responsibility, which may require travel.

• Maintain work areas in a clean and orderly manner.

• Maintain confidentiality, data integrity and comply with all related college, state and federal standards, including the Family Educational Rights and Privacy Act (FERPA).

Qualifications

Required Qualifications:

• Associate degree in web design, computer science or related field AND a minimum of 2 years of experience in associated fields. OR Any equivalent combination of education and experience that provides the knowledge, skills and abilities required to perform the duties as described.

• Experience with HTML/CSS, JavaScript, and content management systems (e.g., Sitefinity, WordPress, Drupal) in an enterprise setting.

• General understanding of SEO principles and best practices

• Project coordination experience.

Preferred Qualifications:

• Bachelor's degree in web design, computer science or related field AND Minimum of 2 years of experience in associated fields.

• Experience with Sitefinity and writing content for users and search engines.

• Knowledge of and experience working with SEMrush and Google products such as Lighthouse, Tag Manager, Search Console, Analytics and Looker Studio.

• Knowledge of optimizing images for ideal web traffic use performance.

• Experience working in a higher education setting.

• Working knowledge of public affairs and marketing content creation and strategy implementations.

• Bilingual in Spanish or Slavic languages.

• Organization skills using a ticketing system.

• Ability to work independently and as a part of the team.

Other Job Elements

Work Location:

This position has an exception to work remotely up to two days a week. However, there will be instances when it is necessary to come onsite for work (with advance notice). Remote work must be performed within Oregon or Washington.

Other Job Elements:

The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Working Conditions:

The position requires minimal (20-40%) ability to use dexterity and fine motor skills to assemble, build or repair machines or other objects. Frequent (51-80% of the time) use of office equipment.

The position requires moderate (40-60%) physical effort such as lifting, carrying or movement, etc. Movements required to complete work require a high degree of speed, agility, hand-eye coordination and equipment operation.

The work environment is usually well-protected, with minimal hazards or obstacles (5-20%). There is little or minimal element of personal risk or hazard. Job conditions are usually comfortable, with minimal (5-20%) issues of confinement, temperature change, incidents of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc. Position may have minimal responsibility for driving.

Supervisory Responsibilities:

This position is not responsible for the direct supervision of employees.

Supervision Received:

Works under the general direction of the Executive Director, College Relations and Marketing.

Additional Information

Application Instructions:

When applying for this position, you will be required to complete the NeoGov application and attach the following electronic documents.

• Resume

• Cover Letter

• If applicable: Veteran's Preference documentation

Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. CCC makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

Veterans' Preference:

Applicants are eligible to use Veterans' Preference when applying with CCC in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application. For information regarding Veterans' Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

Documents Required for Veterans' Preference

• One of the following:
• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215)

• OR-

• Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension

• OR-

• Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate

In addition to one of the above documents, Disabled Veterans must also submit one of the following:

• A copy of their Veterans disability preference letter from the Department of Veterans Affairs

• OR-

• Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

Benefits:

• CCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, and Long-term Care Insurance programs.
• CCC currently funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. A portion of the 6% will be diverted to The Employee Pension Stability Account as mandated by Senate Bill 1049. CCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
• CCC provides a tuition waiver for courses offered at CCC for yourself, domestic partner, and IRS dependents; plus, partial tuition reimbursement for yourself at other accredited institutions.
• CCC qualifies as a public employer under the Public Service Loan Forgiveness Program.

Terms of Employment:

• All positions at CCC are required to be available for work onsite as requested by the college.

• Requires flexible work schedule to meet program needs, which may include evenings and/or weekends.

• Employees must reside in the Portland metro area or Vancouver, Washington as a condition of employment.

• CCC does not support employment visas.

• Providing false information will result in rejection of an application, employment offer or dismissal.

Equal Opportunity Employer:

CCC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

Annual Security Report:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view CCC's most recent Annual Security Report (ASR) at Clackamas Community College. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years.