Web Chat Representative - Tier 1 Chat

Job Title: Remote Licensed (2-15 or 2-14/ 2-40) Web Chat Representative

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com.

JOB SUMMARY:

• Primary job responsibilities are to sell health and ancillary insurance products to Florida individuals consumers supporting multiple contact center channels.

Essential Functions:

• The essential functions listed represent the major duties of this role, additional duties may be assigned.

• Analyze prospect needs and match to Our Client's product solutions

• Conduct plan comparison and analysis for existing members seeking new solutions

• Determine product eligibility based on age, county, health status and customer's needs

• Facilitate application process and perform field underwriting; advise customers of eligibility, rates and riders as appropriate

• Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate

• Cross-sell ancillary products to both new customers and existing Our Client's health customer to increase customer wallet share and retention

• Monitor enrollment process in partnership with Our Client's system

Review with and deliver product fulfillment materials to customers

Take multiple inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered

Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products

• Quote prices and encourages customers to buy

• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system

• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems

• Build strong relationships with Sales Coach and team members

• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting

• Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, DNC legislation, and company policy regarding slamming, cramming and falsification of sales

• Generate referral business and cultivate individual lead sources using networking and prospecting techniques to grow potential sales opportunities

• Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs

• Maintain inbound availability to support telephone/chat service levels and customer satisfaction

• Adhere to call scripts and sales processes including documentation in contact management system

• Ensure all compliance regulations are met

• Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills

Years of Experience:

• 1+ years related work experience

Education Level:

• Related Bachelor's degree or additional related equivalent work experience

Licenses/Certification Details:

• 215 (Health, Life & Variable Annuity) Florida Insurance license, or a combination of Health & Life licenses (such as 240 & 214)

Additional Required Qualifications:

• Ability to type a minimum of 40 words per minute

• Excellent verbal and written communications skills, including well developed interpersonal skills

• Demonstrated written and oral communication skills

• Demonstrated time management skills and the ability to manage multiple priorities

• Experience working independently and as part of a team

• Experience using computers and navigating among multiple systems and screens

• Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions

• Ability to write and communicate effectively within multiple communication channels including telephone and chat environments

• The ability to work flexible schedules including evenings and weekends

• Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondences

• Ability to perform basic mathematical functions

OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/

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