Web Application Security Analyst

Web Application Security Analyst

Leveraging our growing security product suite, a CSOC Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats. Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team.

The Customer Security Operations Center (CSOC) team provides operational support for Fastly's security products and services. CSOC Analysts within this team focus on delivering outstanding security services to our customers. The team works with the security, operations and customer organizations internally to respond to security threats faced on the Internet today.

What You'll Do:

You will be responsible for monitoring and analyzing customer activity, like identifying account-takeover, bot attacks, DDoS attacks and other malicious web traffic. The focus will be around attacks at the application layer. You will have the opportunity to work on some of the world's most scalable distributed systems that handle around 25 million requests per second, as well as the world-class engineers who developed these systems.

CSOC analysts are responsible for the following:

• Provide an outstanding response to customer security issues and support

• Provide an excellent customer experience

• Analyze web traffic and identify suspicious activity

• Triaging and responding to incoming tickets and proactively detected alerts

• Write, contribute to, and review security reports

• Manage security configurations for our customers

• New alert creations

• New attack mitigations

• Modification of existing controls

• Respond to tickets and alerts in accordance with established Service Level Agreements (SLAs)

• Contribute to the processes and policies that scale our organization as we grow

• This role has a Friday to Tuesday working week, 9am to 6pm and is based from our Denver Office.

What We're Looking For:

• Strong interest in infosec and application security

• Working knowledge of core internet technologies like DNS, HTTP & TLS

• An understanding of the OSI model and are able to explain potential exploit methods at each layer

• Experience in any IT or security operations, technical support, or research related role

• Scripting ability in a popular coding languages

• Desire to contribute to the processes and policies that scale our organization as we grow

• Assist with the maintenance of existing runbooks and identifying when a new one should be created

• Desire to work and learn on one's own initiative but in a supportive team environment

• Experience troubleshooting WAF products

• Fluency in English (both spoken and written) required and you know how to adapt content for different audiences

• Connecting with clients to address concerns or escalations; track and drive to closure any issues that impact the service and its value to clients

• Focused on delivering exceptional customer experiences

Work Hours:

Friday to Tuesday each week around core hours 9am - 6pm

Work Location & Travel Requirements:

This position is open to the following preferred office locations:

• Denver, US

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home, with at least one day per week in the office.

This position will require travel as required by your role or requested by your manager.

Salary:

The estimated salary range for this position is $102,780 to $128,475.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days.