The purpose of this job is to lead, manage and coordinate all the processes, functions and activities pertaining to the organizational unit. The position may include management of assigned client accounts with the same Purposes as stated in the Wealth Management Relationship Manager III position. Responsibilities also include assuring that the client facing and supporting associate performance, functions and workflows of the organizational unit ensure excellence and efficiency in client experiences, and within the established control framework. The job includes assigned committee membership, participating in management decision making, and participating in the performance assessment of the firm.
Continuously develop subject matter expertise, coach, and train associates under supervision in all aspects of administering accounts in the organizational unit with the ultimate goal of ensuring high service levels, compliance with fiduciary responsibilities, regulations, risk control and generation of cost efficient revenue.
Acquire, retain and/or replace and review resources of staff, equipment, systems, and processes, and provide effective leadership and subject matter expertise of areas within the purpose of the organizational unit to assure quality service levels and risk control to clients and the Wealth Management division.
Engage in assigned management committee roles, and accumulate for management presentation information on the operating efficiency, activities, and financial performance of organizational unit.
For any assigned accounts, perform all Primary Responsibilities as provided in the Wealth Management Relationship Manager position
Support the business unit and Wealth Management division as requested for projects, or special operational events
The associate must have an extensive and proficient level of knowledge of the types, respective governance, and industry practices of the clients and accounts administered by the organizational unit. The associate must demonstrate substantial knowledge of the characteristics and the practical administration, depending on the business unit, of assets that may include a broad range of marketable and non-marketable debt or equity securities including stocks, bonds, mutual funds, real estate, mineral interests, collectibles, partnerships, or assets held at other institutions for the benefit of clients.
High propensity for completeness and accuracy
Leadership competency for a staff of 5-25 associates
Proficient in time management principles to prioritize workload of an organizational unit with a high level of assigned accounts, account complexity and assets under management.
Propensity to achieve high client service levels
Supervision of associate interpersonal, interdepartmental, and team collaboration skills
Excellent client communication and interpersonal skills (oral and written)
PC, PC application, and data reporting skills
E-mail and Internet skills
Sound judgment and ability to make decisions and guide others to fulfill decision requirements
Must complete and comprehend SEI PLATO training assigned for the role
Must pass basic Microsoft Word and Excel tests
Expectation of proficiency in spreadsheet and word applications
At least one of the following:
Graduate of Trust School plus 6 concurrent years of experience in the administration of the type of accounts and clients related to the business unit; or
Bachelor's Degree in a business related field plus 10 concurrent years of experience in the administration of the type of accounts and clients related to the business unit; or
Graduate Degree field or higher in a field related to the business unit plus 8 concurrent years of experience in the administration of the type of accounts and clients related to the business unit.
Certified Trust and Financial Advisor ("CTFA"), other Certification, or specific degree pertaining to the functions of the business unit plus 8 concurrent years of experience in the administration of the type of accounts and clients related to the business unit.