Wealth Management Private Banking Operations - Account Services Operations Associate

Morgan Stanley South Jordan , UT 84095

Posted 2 months ago

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Background on the Team

Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals.

Morgan Stanley has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client's investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, mortgages, insurance and annuities.

Background on the Position

The Private Banking Operations (PBO) team provides operational processing support for banking products offered to Morgan Stanley clients. We have an immediate position for a consultant within the Wealth Management Private Banking Operations Account Services unit.

The Account Services team provides high-level oversight over the Wealth Management Debit Card and American Express programs, which involves the daily monitoring and reporting of daily control reports, consolidating and providing metric reporting, and performing analysis on report exceptions. The individual will be a member of the Operations division, and will join the current staff of two located in South Jordan.

Primary Responsibilities

Primary responsibilities will include, but are not limited to:

  • Account Servicing management, inclusive of: Updating names/addresses, Card Order return and hold file processing, Red Flag processing, Account building/updating for reject items, Card deactivation

  • Case Management Workflow Fees & Journals, inclusive of: Effectively responding to Case Management Workflow service requests, processing queue items and entering journals

  • Data Analysis and Query Building, inclusive of: Writing and executing ad-hoc queries, Compiling data for monthly management reporting, and monitoring month-over-month key metrics and performance indicators

  • Journal processing and Reconciliation management, inclusive of: Dispute charge-off processes, Reviewing and processing of rejected items

Desired Competencies

  • Continuous learning

  • Self-starter

  • Talent development experience

  • Solution-oriented

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Wealth Management Private Banking Operations - Account Services Operations Associate

Morgan Stanley