Wealth Management, Operations Manager - Associate

Jpmorgan Chase & Co. Chicago , IL 60602

Posted 2 months ago

Wealth Management, Client Data Manager - Estate Account Operations

Our Business

J.P. Morgan Wealth Management delivers industry-leading investment management solutions by helping individuals, families and foundations take a more intentional approach to their wealth to better define and realize their goals.

Client Operations Maintenance Description

Global Client & Account Maintenance group is responsible for the operational support, governance, and remediation of new and existing client data, as well as for the processing, documentation, verification, and maintenance of client accounts. Serving the Private Bank, CWM, and JPMA lines of business, individuals in Client & Account Maintenance roles provide subject matter expertise to the front office, client service, and other cross-functional partners.

Team Description

The Estate Account Operations group is responsible for ensuring the best overall experience for personal representatives, legal entities, beneficiaries, and licensed representatives of deceased clients who are attempting to facilitate distributions from retail brokerage accounts.


  • Responsible for managing an operations sections of 7-10 employees responsible for reviewing client documents such as death certificates, court appointments, small estate affidavits, trust documents, affidavits of domicile & debt, tax waivers, and payment distribution forms.

  • Responsible for training and development and conducting performance reviews, as well as salary recommendations.

  • Accountable for effective and efficient processing of each the employees under your leadership.

  • Manages and directs overall team activities and monitors progress

  • Recommends and implements process changes to improve services and systems

  • Assigns resources in support of day-to-day functions

  • Reviews, and interprets complex documents pertaining to client's information and accounts and makes decisions on how to execute

  • Validates accuracy of data, prepared documents, and maintenance updates

  • Communicates with business partners and/or clients and leverages subject matter expertise to provide coaching on persistent issues

  • Serves as point of contact for escalations

  • Leads team projects and initiatives

  • Responsible for managing change within your team

  • Runs production reports and performs trend analysis, may also prepare ad-hoc reports as needed

  • Reviews metrics and takes action accordingly

  • Owns the controls process, ensuring procedures are up-to-date and risks are managed; any concerns are escalated immediately as needed

  • Creates presentation decks to share ideas and recommendations

  • May presents business updates to senior managers and/or stakeholders

Skills & Capabilities

  • Analytical thinking - able to connect the dots and identify trends; purposefully ask thoughtful questions to gain deeper understanding

  • Growth mindset - able to take feedback and use it for growth and development; continuously learning

  • Consistently exceeds on expectations

  • Detail oriented and accurate

  • Ability to prioritize and manage tasks independently

  • Expert levels of verbal and written communication

  • Strong history of teamwork and leadership

  • Experience with design thinking and process improvement

  • Issue resolution skills

  • Risk and controls mindset

  • Data literate

  • Accountable of decisions and actions

  • Extensive change management experience

  • Ability to influence business partners in order to deliver on priorities

  • Internal stakeholder management skills

  • Expert knowledge of the financial industry and investment products

  • Project management and presentation skills

  • Executive communication skills

  • Ability to coach for impact and set clear direction

  • Driving individual and team performance

  • Empowering team and foster feedback

  • Prioritizing diversity and inclusion

  • Ability to mentoring and coach performance

  • Ability to build a team


  • 5+ years of experience in operations management in financial services

  • Expert with MS Office applications

  • Business or Management Degree

  • FINRA license is a plus

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Wealth Management, Operations Manager - Associate

Jpmorgan Chase & Co.